Full-Time

Senior Manager

IT Service Management

Posted on 10/7/2024

Resmed

Resmed

5,001-10,000 employees

Develops cloud-connected medical devices for chronic diseases

Enterprise Software
Healthcare

Senior

Halifax Regional Municipality, NS, Canada

Category
IT Project Management
IT & Security
Required Skills
Data Analysis
Requirements
  • In-depth knowledge of ITIL frameworks and best practices.
  • Certification in ITIL v3 or v4 is highly desirable.
  • Strong leadership skills with the ability to inspire and guide a team.
  • Experience in managing ITSM teams and driving performance.
  • Experience in managing change within an organization.
  • Ability to lead and manage change initiatives effectively.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively with stakeholders at all levels.
  • Strong analytical skills to assess data and drive decisions.
  • Ability to quickly identify and resolve issues.
Responsibilities
  • Work with business stakeholders and technology partners to transform and evolve next level IT service management practices such as Incident, Request, Problem, Change, Release, Asset, Configuration, Service Desk and CMDB.
  • Oversee the tactical and strategic direction for BMC Helix platform to maximize investment and drive organizational efficiencies.
  • Lead initiatives to improve and modernize ITSM Processes. Ensure adherence to ITIL best practice and industry standards.
  • Lead ITSM governance to drive the transformational program work, and mature the practices.
  • Advocate for user experience and ensure IT services are user-friendly and meet user expectations. Incorporate a customer-first approach in all ITSM initiatives, focusing on delivering high-quality service and support.
  • Lead and mentor a global team of technical experts, fostering a culture of collaboration, innovation, and continuous improvement.

ResMed develops medical devices and software platforms designed to treat and manage conditions like sleep apnea and chronic obstructive pulmonary disease (COPD). Their products are cloud-connected, allowing for better monitoring and management of patients' health. ResMed's offerings include both medical devices and software subscriptions, which provide ongoing support and services. What sets ResMed apart from its competitors is its focus on reducing hospital visits and healthcare costs while improving the quality of life for patients. The company's goal is to enhance patient care and support healthcare professionals and caregivers in managing chronic diseases effectively.

Company Stage

IPO

Total Funding

$1.1M

Headquarters

San Diego, California

Founded

1989

Growth & Insights
Headcount

6 month growth

7%

1 year growth

0%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • ResMed's acquisition of Inhealthcare enhances its digital health platform for remote monitoring.
  • The global telehealth market growth offers expansion opportunities for ResMed's cloud solutions.
  • Increasing sleep apnea prevalence boosts demand for ResMed's CPAP devices.

What critics are saying

  • Emerging competitors in sleep apnea management could impact ResMed's market share.
  • Rapid telehealth advancements may outpace ResMed's current technological offerings.
  • Regulatory scrutiny on data privacy could increase compliance costs for ResMed.

What makes Resmed unique

  • ResMed's cloud-connected devices offer personalized treatment settings for chronic disease management.
  • The company operates in over 120 countries, providing a global healthcare solution.
  • ResMed's focus on sustainability aligns with rising demand for eco-friendly healthcare solutions.

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