Full-Time

Senior Manager

IT Service Management

Confirmed live in the last 24 hours

Resmed

Resmed

5,001-10,000 employees

Develops cloud-connected medical devices for chronic diseases

Enterprise Software
Healthcare

Senior

Halifax Regional Municipality, NS, Canada

Category
IT Project Management
IT & Security
Required Skills
Data Analysis
Requirements
  • In-depth knowledge of ITIL frameworks and best practices.
  • Certification in ITIL v3 or v4 is highly desirable.
  • Strong leadership skills with the ability to inspire and guide a team.
  • Experience in managing ITSM teams and driving performance.
  • Experience in managing change within an organization.
  • Ability to lead and manage change initiatives effectively.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively with stakeholders at all levels.
  • Strong analytical skills to assess data and drive decisions.
  • Ability to quickly identify and resolve issues.
Responsibilities
  • Work with business stakeholders and technology partners to transform and evolve next level IT service management practices such as Incident, Request, Problem, Change, Release, Asset, Configuration, Service Desk and CMDB.
  • Oversee the tactical and strategic direction for BMC Helix platform to maximize investment and drive organizational efficiencies.
  • Lead initiatives to improve and modernize ITSM Processes. Ensure adherence to ITIL best practice and industry standards.
  • Lead ITSM governance to drive the transformational program work, and mature the practices.
  • Advocate for user experience and ensure IT services are user-friendly and meet user expectations. Incorporate a customer-first approach in all ITSM initiatives, focusing on delivering high-quality service and support.
  • Lead and mentor a global team of technical experts, fostering a culture of collaboration, innovation, and continuous improvement.

ResMed develops medical devices and software platforms that help treat and manage conditions like sleep apnea and chronic obstructive pulmonary disease (COPD). Their products are cloud-connected, allowing for better monitoring and management of patients' health. ResMed's offerings include both medical devices and software subscriptions, which provide ongoing support and services. Unlike many competitors, ResMed focuses on reducing hospital visits and healthcare costs, making their solutions beneficial for both patients and healthcare systems. The company's goal is to improve the quality of life for patients while providing effective care solutions.

Company Stage

IPO

Total Funding

$1.1M

Headquarters

San Diego, California

Founded

1989

Growth & Insights
Headcount

6 month growth

7%

1 year growth

0%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • ResMed aims to reach 500 million breathing health patients by 2030.
  • The integration of AI in devices enhances patient monitoring and therapy personalization.
  • The acquisition of Inhealthcare expands ResMed's capabilities in remote patient monitoring.

What critics are saying

  • Increased competition in the CPAP market may affect ResMed's market share.
  • Challenges in integrating Inhealthcare's technology could lead to operational inefficiencies.

What makes Resmed unique

  • ResMed offers cloud-connected devices for sleep apnea and chronic disease management.
  • The company integrates software platforms to enhance patient care and reduce hospital visits.
  • ResMed operates in over 120 countries, providing a global reach for its solutions.

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