Team Lead – Field Implementation

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a dynamic and experienced professional to fill the role of Team Lead for our Field Implementation Consultants. As the Team Lead, you will play a crucial role in overseeing and managing a team of Field Implementation Consultants responsible for on-site deployments of our products and services. This position requires strong leadership skills, project management expertise, and the ability to ensure successful implementations while maintaining a high level of client satisfaction.

What you’ll be responsible for:

Team Management:

• Lead and mentor a team of Field Implementation Consultants and Technicians, providing guidance, support, and training as needed.
• Foster a collaborative and positive team culture, promoting effective communication and knowledge sharing.

Project Oversight:

• Oversee the planning and execution of on-site implementations, ensuring adherence to project timelines and quality standards.
• Collaborate with cross-functional teams to streamline processes and optimize project efficiency.

Client Interaction:

• Act as an escalation point for client issues, providing timely resolution and maintaining a high level of client satisfaction.
• Collaborate with the sales team to understand client requirements and expectations for on-site implementations.

Performance Monitoring:

• Monitor and assess the performance of the Field Implementation Managers against key performance indicators.
• Provide regular feedback and conduct performance reviews to ensure continuous improvement.

Resource Allocation:

• Allocate resources effectively to meet project demands and deadlines.
• Work closely with project coordinators to ensure adequate staffing for on-site deployments.

Quality Assurance:

• Ensure that implemented solutions meet quality standards and client expectations.
• Implement best practices for quality control during on-site installations.

What you’ll be bringing to the team:

• Proven experience in a leadership role, preferably as a Team Lead or Manager in a field implementation environment.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Technical proficiency in field implementation processes, preferably in industries such as technology or retail.
• Excellent time management and organizational skills

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.
• Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback
• Development of very high traffic products, used at the global scale
• Opportunities to learn and expand your skill set
• Become a valued part of the diverse and inclusive Lightspeed family

... and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed equity scheme (we are all owners)
• Flexible Paid Time Off - providing you the freedom to take time off however you like
• Private Medical Insurance and cash health plan for optical, dental and more.
• Health & Wellness Credit- expense up to 400 GBP per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the LifeWorks and Modern Health Apps- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Time off to volunteer and give back to your community
• Transit benefit - if you travel by public transport to our London
• A variety of drinks & snacks in our offices in London