The Implementation Manager acts as a liaison between the new client and internal departments including the product team, Exiger Advisory and Exiger Diligence. The Implementation Manager is held accountable for the successful transition of the new account through the implementation process. This position effectively establishes, maintains, builds and manages client relationships at all levels to ensure Insight 3PM and DDIQ, our Exiger Tech offerings, are successfully helping clients manage and identify risks. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention. The ideal candidate must have excellent account management skills and be client-focused with the understanding that the client’s best interests are served through smooth, seamless service delivery.

Key Responsibilities

• Manage multiple client implementations simultaneously
• Serve as key point of contact and trusted adviser for client throughout the implementation
• Prepare and lead workshops. Take clients through all aspects of implementation including planning, customer setup policies and rules, system configuration (non-technical), client roles and credentials
• Act as liaison/facilitator across and between the client and Exiger stakeholders to resolve implementation issues as necessary to meet client’s needs and go-live timeline requirements
• Serves as client advocate within Insight 3PM to identify and resolve or escalate product/service issues, detracting from an optimal client implementation experience, as needed
• Drive internal process focused initiatives ensuring consistent standards are adopted across the practice
• Train customer contacts on features and functionality of Insight 3PM products such as DDIQ and Insight 3PM risk rating system
• Effectively transition the client in a timely manner to the assigned client services team
• Provide timely and accurate reporting on implementation status both internally and with appropriate client contacts
• Maintain a thorough knowledge of Exiger’s core products, services and strategic services
• Manage client re-implementations and terminations, as required
• Engage in and support new initiatives focused on driving best practice in the functional space
• Ad-hoc and other projects and responsibilities may be added at the manager’s discretion

Product Responsibilities

• Approximately 20% of the position’s utilization will be dedicated to assisting the Exiger product team with product related activities such as writing JIRA tickets, writing and creating product specifications, business requirements and creating product mock-ups.

Knowledge & Skills

• Knowledge of third-party due diligence, public records, third party reference data sources/providers and sanctions screening processes
• Strong account management
• Ability to communicate with employees at all levels of the organization
• Ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
• Ability to perform data auditing and validation
• Experience in customer/vendor risk assessment
• Excellent presentation and facilitation skills
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
• Demonstrated strength in issue management and customer relationship skills Proficient in Microsoft Office Suite

Professional Experience Required

• Minimum five years of experience in project management and implementations
• Minimum three years of experience working with databases/ systems/ technology platforms
• Experience with compliance, risk management or due diligence
• Consulting experience preferred, banking and financial service industry experience is a plus
• Experience interfacing with a company’s sales organization
• Bachelor’s degree required

This is a remote eligible position within the United States, excluding residents of California, Colorado, and New York.