MLT is seeking a Systems Analyst to assist with supporting the organization’s cloud-first technology strategy. S/he will support a wide array of software applications and data flows ranging from application admissions and online program delivery to a Salesforce-centric data architecture.
The successful candidate will have a desire to improve operations and serve customers to attain business solutions through the use of technology. The role serves as a critical bridge between internal clients and our technology platforms. It is an exciting yet challenging role that requires the ability to multitask, switch responsibilities quickly among major platforms and use cases while maintaining enthusiasm while serving customers. The mission of MLT is very important and this role is essential to the daily operations of MLT. The position will be a hybrid role based in the MLT headquarters in Bethesda, MD and reports directly to the Senior Director of Technology and Applications.
Work You’ll Do
- Resolve a variety of technical support requests for multiple platforms including Salesforce CRM, Survey Monkey Apply, Calendly, Cvent, HubSpot, Form Assembly, Conga, SMS-Magic and more.
- Quickly learn to triage and resolve user issues including building reports, data sync issues with platform integrations, customization of existing platforms, software support of MLT events and more.
- Support the MLT mission and desire to scale by supporting daily operations and also improving existing processes.
- Identify opportunities for enhancements with existing API integrations and provide strategic recommendations for improved future state.
What You Have
- Bachelor’s degree required
- A minimum of two years of experience in supporting SaaS platforms
- Must be local to the Bethesda, MD office and commute two days per week
- Previous experience in technical support or help desk environment
- Strong analytical, problem-solving and interpersonal skills
- Track record of working with diverse set of customers that are geographically dispersed
- Ability to work independently with minimal supervision
- Strong technical acumen and aptitude to solve complex problems with limited resources
- Expert problem-solving and troubleshooting skills to resolve complex data and technical issues
- Knowledge of emerging technologies and desire to solve business problems with technology
- Can clearly understand business objectives and quickly translate them into technology solutions
What Sets You Apart
- Supporting the mission of MLT to advance the economic and career paths of minorities
- Grow skills working with ambiguity when solving problems that don’t have one clear approach
- Expand technical knowledge working, troubleshooting and integrating third-party APIs
- Ability to work on a large technology team and learn supporting cross-functional teams
What We Offer
Inspiring Work
-Transform lives and contribute to a larger social cause
-Quickly see measurable impact from your work
-Make your mark during a critical growth phase for MLT
-Opportunity to work with the visionary leader, John Rice
Community
-Weekly virtual and in-person happy hours
-Employee Affinity Groups (EAGs)
Professional Development
-Regular skill-development seminars hosted by our industry-leading partners
-Regularly scheduled lunch-and-learns
Benefits Package
-Health and dental insurance
-Workplace flexibility
-Paid holidays
-Transit benefits
About Management Leadership For Tomorrow (MLT)
At Management Leadership for Tomorrow (MLT), our purpose is clear: we aim to advance racial equity by elevating economic and career paths for People of Color. Established in 2002, MLT is a national nonprofit committed to closing racial wealth gaps. We believe individuals of Black, Latine, and Native American (BLNA) descent should not only survive, but thrive. Spanning from college to senior-level positions, including C-suite and boards of directors, our comprehensive programs for BLNA talent have impacted over 10,000 people.
Today, we partner with over 200 notable organizations across a variety of fields including tech, finance, and education. With over two decades of experience in developing and implementing racial equity strategies, MLT provides organizations with a winning DEI playbook, strategies, and tactics. Our Racial Equity at Work Certification Programs set a clear standard and roadmap for companies that are committed to advancing Black and Hispanic Equity in their workplaces. Join us at MLT to reshape the corporate landscape, where your journey propels both personal growth and collective equity in our communities.
Commitment to Diversity
MLT embraces diversity and welcomes individuals from all walks of life. We strongly encourage People of Color (POC), LGBTQIA+ community members, and transgender/non-binary individuals to apply. Our organizational strength thrives on our differences, and we are dedicated to creating an inclusive, authentic workplace where everyone can flourish.
COVID Statement
MLT is committed to providing a safe and healthy workplace, and to modeling the highest degree of health standards for our Fellows, our Partners, and the communities we serve. We expect all MLT employees and contractors to be fully vaccinated - including the booster regimen - against the coronavirus (COVID-19), in accordance with ADA accommodations. Visitors to MLT’s office in the District of Columbia, Maryland, and Virginia (DMV) locations or remote work sites should also expect to comply with this requirement.
Please apply to a position with MLT ONLY if you are willing and able to prove that you are fully vaccinated against the coronavirus, regardless of work location.
Equal Employment Opportunity (EEO)
We’re an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
