Regional Product Support Specialist
Confirmed live in the last 24 hours

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
Texas, USA • Illinois, USA
Experience Level
Desired Skills
Customer Service
Sales & Account Management
Customer Success & Support
  • Degree in natural resources, chemistry, environmental, physical sciences or engineering
  • 2+ years' technical experience such as in a field or lab water testing role or working with analytical instrumentation is required
  • Excellent customer service skills (communication) and experience are required
  • Ability to deal with complex customer requests or problems
  • Ability to analyze/interpret water quality data
  • Knowledge of analytical water testing instrumentation and applications
  • Working knowledge of PCs and PC software. (Oracle, Salesforce, MS Office, Shoretel)
  • Physical demands of lifting up to 20 pounds from floor to waist or floor to shoulder level on an occasional basis
  • Strong oral and written communication skills
  • Analysis and decision-making skills
  • Strong organizational skills with ability to multi-task
  • Technical proficiency, both mechanical and electrical
  • Support Process & Wastewater Regional and National Sales Managers in achieving their goals
  • Support Sales Initiatives and Campaigns as directed by National Sales Manager
  • Provide timely technical support to customers/representatives regarding YSI/MJK/OI TOC water quality instrumentation via phone calls, emails and site visits
  • Recommend Xylem product solutions based on customer's application needs
  • Provide competitive selling information to customers (why buy YSI vs. competitor)
  • Maintain YSI customer database (Oracle and SalesForce.Com)
  • Manage key customer relationships including with regional representatives
  • Attend trade shows, conferences, visit customers, perform training seminars and provide technical service/start up as needed
  • Enter customer leads into Salesforce for marketing follow up
  • Product quality, marketing and market intelligence information is to be shared with appropriate internal team members
  • Using Dodge, provide proactive market intelligence to RSM
  • Provide product and pricing quotes
  • Maintain regional demo inventory, tracking location and entry into SFDC
  • Travel (including air) up to 30% may be required
  • Additional duties and responsibilities may be required based on organization needs