The Gig

At Squarespace, we help millions to build a brand and transact with their customers in an impactful and beautiful online presence. They do this by using our growing suite of software products (websites, online stores, marketing tools, and more). Technical Program Managers (TPMs) contribute to that mission by making shipping software easier and more predictable.

We are looking for several TPMs to help these groups deliver results:

• Presence. Build products that help Squarespace customers bring their brands to life—from registering domains to creating and publishing websites using our desktop and mobile CMS platform. Level: Senior TPM
• Commerce. Build the best platform to start a stand out e-commerce brand and grow it. Level: Senior TPM
• Customer Operations. Build products that enable our award-winning CustOps team to support our millions of customers to achieve their goals with Squarespace. Level: Senior TPM

These are individual contributor roles and report to TPM Managers for Product and Platform. TPM is part of the Engineering department. These roles are based in New York but eligible for certain remote locations.

Bachelor’s degree in relevant field or equivalent experience required.

TPMs oversee:

• Dependency discovery during planning
• Establishing clear escalation paths
• Creating clear and helpful plans for delivery
• Risk management and impediment removal throughout delivery
• Communication and coordination throughout delivery
• Coaching teams on delivery processes & tooling; temporarily facilitate agile processes, if needed

You will join a growing, talented team of TPMs who:

• Understand the customer and business problems they’re trying to solve
• Make it easier for teams to create solutions to these problems
• Manage risks and remove (or escalate) impediments to their success
• Enlist support from peers, leadership, and other disciplines judiciously
• Acquire relevant functional, domain, and technical knowledge to perform their roles
• Receive feedback graciously and turn it into concrete improvements
• Pivot to support the needs of Squarespace
• Be an ambassador for the TPM team
• Guide their career development at Squarespace and beyond
• Foster an equitable and inclusive culture

In your first three months, you will:

• Build relationships with other TPMs, your partners in Product, Engineering & Design, leadership, and stakeholders through 1:1s and meetings
• Learn about the customer and business problems you’ll help solve and the products & technologies you’ll be working with
• Understand the delivery challenges facing your teams and partners today, so you can begin to improve them
• Begin drafting your career development plan with your manager
• Begin contributing to Squarespace culture in ways meaningful to you, e.g. Employee Resource Groups, planning or attending team events, joining affinity channels, and more.

Working as a TPM at Squarespace

TPMs at Squarespace make shipping software easier and more predictable by driving for transparency and clear communication, working collaboratively, being radically candid, and leaving our ego at the door. We treat processes and tools not as an end, but as the means to reach business goals and empower our customers. We lift each other up and provide equal opportunities for growth.

About Squarespace

Squarespace is the all-in-one platform with everything to sell anything, providing customers in approximately 200 countries and territories with all the tools they need to sell physical products, digital content, classes, appointments, reservations and more. Powered by best-in-class design for a consistent brand experience across all touchpoints, our suite of fully integrated products enables anyone to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California, and Chicago, Illinois.

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Fertility and adoption benefits
• Retirement benefits with employer match
• Flexible vacation & paid time off
• Up to 20 weeks of paid family leave 
• Equity plan for all employees 
• Pre-tax commuter benefits
• Education reimbursement
• Employee donation match to community organizations
• 7 Employee Resource Groups across locations 
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

*Thank you to our friends at Awaken for inspiring the structure of this job description.