Multi-Line Claim Specialist

Overview

Multi-Line Claim Specialist (Hybrid) – Scottsdale, AZ

Salary Range: $70,000–$80,000 annually (DOE)Schedule: Monday–Friday, 8:00 AM–4:30 PM MSTWork Model: Hybrid (1 mandatory weekly office day + additional in-office time for team meetings, trainings, and claim reviews as needed)Reports To: Claim SupervisorAccount: Single dedicated account

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As one of the largest employee-owned Third Party Administrators in the country and a certified Great Place to Work®, we offer manageable caseloads, a collaborative culture, and the stability of employee ownership. Here, you’ll have the autonomy to do meaningful work—and the support to grow your career.

Job Summary

We are seeking an experienced Multi-Line Claim Specialist, to join our Scottsdale liability team. This hybrid role is ideal for a high-performing claim professional skilled in managing bodily injury (BI) and property damage (PD) claims, including mid-level injuries, represented and unrepresented claimants, and files that may be in suit.

You will independently handle a caseload files for a single dedicated Waste Management industry account, delivering high-quality service, thorough investigations, and timely resolutions. This position offers growth potential and may serve as an advanced training pathway toward senior-level claim roles.

Responsibilities

• Investigate, evaluate, and adjust multi-line claims in accordance with CCMSI standards, jurisdictional laws, and client requirements.
• Handle bodily injury and property damage claims involving mid-level injuries, represented and unrepresented claimants, and files in suit.
• Establish reserves and make recommendations within assigned authority levels.
• Review and approve medical, legal, and vendor invoices for relatedness and reasonableness; negotiate disputed charges.
• Authorize payments and negotiate settlements in alignment with client expectations, state regulations, and corporate standards.
• Coordinate and oversee external vendors such as defense counsel, surveillance, and case management when required.
• Maintain claim documentation, diary entries, and communication logs in the claim system.
• Assess and monitor subrogation opportunities.
• Prepare status reports, reserve updates, and client-facing documentation as requested.
• Attend mediations, hearings, and informal conferences as appropriate.
• Participate in claim reviews and training sessions with internal stakeholders and the client.
• Uphold CCMSI’s Core Values through client service excellence and collaborative team engagement

Qualifications

Qualifications – Required

• 5+ years of multi-line liability claim experience (PD/BI).
• Experience handling represented and unrepresented claimants and files with mid-level injuries.
• Ability to manage 125 active files with accuracy, organization, and timely follow-up.
• At least one valid home state adjuster license (additional licenses a plus).
• Strong written and verbal communication skills.
• Solid analytical, investigative, and negotiation abilities.
• Proficiency with Microsoft Office and ability to learn claim system platforms.
• Reliable and consistent attendance during client service hours.

Nice to Have

• Prior experience with Waste Management or transportation-related accounts.
• Strong technical BI evaluation skills.
• Comfort participating in client presentations or claim reviews.

Training & Support

• Training Duration: As long as needed—tailored to your experience level.
• You will join a large, supportive claim organization of 80+ team members, with ~40 dedicated to liability.
• You’ll have access to peer support, leadership guidance, technical resources, and client interaction opportunities that strengthen your long-term growth path.

How We Measure Success

• Audit results
• Claim review performance
• File quality and timeliness
• Client satisfaction
• Annual performance evaluation

Compensation & Compliance

• Compensation: $70,000–$80,000 annually, based on experience.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

At CCMSI, our Core Values guide how we work: integrity, client service, employee ownership, continuous improvement, collaboration, and enthusiasm for what we do.

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