Design Supervisor
Posted on 2/3/2023
Critical Mass

501-1,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
London, UK
Experience Level
Desired Skills
  • 5-7 years experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, and maintenance
  • Experience with office productivity tools such as Slack, Excel, Word, MS Project, Visio, and PowerPoint
  • Experience with collaboration and issue tracking tools such as Smartsheet, Box, JIRA, and Confluence
  • Strong understanding of how to manage and control project scope, schedule, budget and resource management / reporting and change management, project roadmap development, and revenue forecasting
  • Strong working knowledge of Project Management principles, methods, and techniques
  • Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies
  • Manage Client Relations by
  • Act as primary contact of communicating needs between the client, team, and vendors
  • Understand your client's short and long-term goals, as well as their competition. -
  • Inform clients how to drive project success
  • Deliver solutions to drive consensus for problems in a professional and timely manner
  • Ensure Project Excellence by
  • Support developing solutions to drive client business
  • Maintain a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client
  • Align the team to project goals by sharing client insights and objectives
  • Create solid project plans with top-down and bottom-up budgets to support clients' interests
  • Execute project plans according to established procedures, channels, and expectations
  • Manage and maintain project scopes and communicate status of scope to team
  • Participate in both client and internal meetings
  • Coordinate project deliverables and guide the team on potential risks
  • Create an articulate storyline of all client materials
  • Define, negotiate, communicate, implement and monitor quality standards on all project deliverables
  • Manage project communication and document issues and changes that affect the project
  • Develop status reports and work with capability project leaders to ensure all resources
  • Create a positive, team-oriented environment that promotes award-winning work
  • Forecast, track, and manage project budgets and revenue, POs, and invoices.-Identify, analyze, prioritize, mitigate, and communicate project risks
  • Resourcing projects effectively and with agility to compensate for shifting client needs and team's capacity constraints
Desired Qualifications
  • Familiarity with ecommerce and marketing automation is a plus