Full-Time

Sales Operations Analyst

Posted on 4/16/2025

ServiceNow

ServiceNow

10,001+ employees

Cloud-based platform for digital workflows

Compensation Overview

$78.2k - $121.3k/yr

+ Equity + Variable Compensation + Incentive Compensation

Junior, Mid

San Diego, CA, USA

Category
Customer Success
Sales & Account Management
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 2-4 years of proven experience of Sales Operations in a software sales organization
  • Organized, with excellent attention to detail and the ability to work in a fast paced environment
  • Proficient in PPT, Word, and Excel
  • Experience with a CRM system
  • Has been in a role supporting Sales Reps and Sales Territories
  • Strong listening, analytic and organizational skills
  • Ability to prioritize to meet business needs
  • Effective communicator, both written and verbal
  • Team Player with positive attitude ready to work in a fast paced environment
  • Results Driven
Responsibilities
  • Support the forecasting process and advise the sales force in commercial sales transactions
  • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
  • Analyze and review current customer licensing, products and usage and identify new revenue opportunities
  • Suggest creative pricing and payment solutions balancing customer need and pricing policies
  • Review Quotes and Order Forms for accuracy and completeness
  • Ensure all Orders are approved within pricing and discount policies
  • Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
  • Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool
  • Support sales organization’s requirement for Customer licensing compliance

ServiceNow offers a cloud-based platform that automates and manages business operations to enhance efficiency and improve customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, primarily serving large enterprises in various industries. Operating on a software-as-a-service (SaaS) model, clients access the platform online without installation, generating revenue through subscription fees. ServiceNow distinguishes itself by providing professional services to help clients implement and customize their solutions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Santa Clara, California

Founded

2004

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Logik.ai strengthens ServiceNow's CRM capabilities in sales and order management.
  • Partnership with 3CLogic enhances ServiceNow's AI-powered contact center solutions for better customer engagement.
  • Moveworks' AI Agent Marketplace offers integration opportunities to boost ServiceNow's workflow automation.

What critics are saying

  • Competition from AI agent marketplaces like Moveworks may challenge ServiceNow's market position.
  • Google's Ironwood chip could impact ServiceNow's competitiveness in AI infrastructure.
  • Dependency on third-party solutions like 3CLogic may affect ServiceNow's ecosystem control.

What makes ServiceNow unique

  • ServiceNow's Now Platform offers comprehensive digital workflow automation across multiple business functions.
  • The company focuses on large enterprises, providing tailored solutions for complex operational needs.
  • ServiceNow's SaaS model ensures continuous updates and support, enhancing client satisfaction.

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Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
HR Tech Publications
Apr 16th, 2025
ServiceNow Named Leader in IDC Facility Management

ServiceNow named Leader in IDC Facility Management.

CXNet
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3CLogic and ServiceNow Join Forces to Launch Unified AI-Driven Contact Center Platform

3CLogic and ServiceNow join forces to launch unified ai-driven contact center platform.

VentureBeat
Apr 15th, 2025
Moveworks Joins Ai Agent Library Craze

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. AI agent marketplaces have become ubiquitous as enterprises look for ready-made agents they can customize and find agents for most of their use cases. ServiceNow, Google, Writer, Amazon Web Services and Microsoft are just a few of the companies that have or recently announced platforms where customers can choose pre-built agents and then deploy them to their organizations. Banking on this popularity, enterprise AI company Moveworks launched an AI Agent Marketplace, where customers can find more than 100 pre-built agents and install these into their systems. Bhavin Shah, founder and CEO of Moveworks, told VentureBeat in an interview that agent marketplaces exist for enterprises to spin up agentic use cases quickly and can act as idea generators for other use cases. “What we found is that to go from this transformation and business productivity is to identify the kinds of agents that can be used to translate these objectives that people have,” Shah said. “Sometimes you have an idea and ask how do we make it work, so what we’ve done with the AI Agent Marketplace is show real agents that connect to third-party systems.”The AI Agent Marketplace from Moveworks has over 100 agents across HR, sales, finance and IT operations. Some of these agents are for timesheet management, talent recruitment and expense management. Customize agents to fit workflowsShah said enterprises can take one of the agents in the marketplace and configure it to their own needs. The marketplace offers agent templates that connect to third-party platforms that can be integrated into an organization’s tech and data environment. Shah noted that in the previous iteration of agents, that is robotic process automation (RPA), enterprises had to write out workflows “that were step by step and accounted for every variation and every if/then/this scenario which were brittle.” With AI agents, these workflows are coded more easily and can be connected to data sources for more context and understanding. Moveworks said its marketplace differs from other marketplaces in that “unlike other marketplaces with simple prompt packs,” its version offers integrations to enterprise workloads. Users can discover AI agents through plugins to “extend the capabilities of an AI agent” or install these through a low-code platform. More and more marketplacesIt’s not a surprise that Moveworks is creating an agent marketplace

De Novo Solutions
Apr 15th, 2025
de Novo Solutions Partners with Cohere to Transform Oracle Cloud Implementations with AI-Driven Service Delivery

LANGSTONE, South Wales - 15th April 2025 - de Novo Solutions, a multi-award-winning Welsh technology company specialising in delivering personalised, data-driven digital experiences across Finance, Procurement, HR, and Payroll functions, using Oracle Cloud and ServiceNow is proud to announce its partnership with Cohere, the world's leading security-first enterprise AI company.

VentureBeat
Apr 9th, 2025
Google’S New Ironwood Chip Is 24X More Powerful Than The World’S Fastest Supercomputer

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More. Google Cloud unveiled its seventh-generation Tensor Processing Unit (TPU) called Ironwood on Wednesday, a custom AI accelerator that the company claims delivers more than 24 times the computing power of the world’s fastest supercomputer when deployed at scale.The new chip, announced at Google Cloud Next ’25, represents a significant pivot in Google’s decade-long AI chip development strategy. While previous generations of TPUs were designed primarily for both training and inference workloads, Ironwood is the first purpose-built specifically for inference — the process of deploying trained AI models to make predictions or generate responses.“Ironwood is built to support this next phase of generative AI and its tremendous computational and communication requirements,” said Amin Vahdat, Google’s Vice President and General Manager of ML, Systems, and Cloud AI, in a virtual press conference ahead of the event. “This is what we call the ‘age of inference’ where AI agents will proactively retrieve and generate data to collaboratively deliver insights and answers, not just data.”Shattering computational barriers: Inside Ironwood’s 42.5 exaflops of AI muscleThe technical specifications of Ironwood are striking. When scaled to 9,216 chips per pod, Ironwood delivers 42.5 exaflops of computing power — dwarfing El Capitan‘s 1.7 exaflops, currently the world’s fastest supercomputer

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