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WeChat Product Operations Intern
Posted on 1/12/2022
INACTIVE
Locations
International
Experience Level
Intern
Desired Skills
Customer Service
Data Science
Management
Requirements
  • Must be currently enrolled in a Singapore university or graduate degree program have no more than 1.5 school years remaining at the time of entry into their internship
  • Must be able to provide full-time internship employment (Mon-Fri) for a period no shorter than three months
  • Good command of both spoken and written in English and Mandarin to communicate with different stakeholders across regions and headquarters
  • Course of study in computer science, computing, EECS, information systems, or data science preferred
  • Prior internet industry work or internship experience preferred
  • A rigorous, principles-based, logical thinking ability to be able to develop standards and processes across a wide range of operational and compliance-related challenges
  • A clear passion for online and mobile communication and social networking products
  • Proactive, resourceful, and quick learner passionate about providing excellent user experience
  • Comfortable handling both the technical aspects of developing a product with engineers as well as have insight into user behaviour and psychology towards improving user experience
Responsibilities
  • Plan and execute new plans and processes for improving user experience and safety for users around the world by designing for varying regional standards and user behaviours
  • Meet regularly and communicate across functional teams including design, engineering, testing/QA and act as facilitator for feature development and operations
  • Manage service providers, define processes, and develop internal and external tools to assist in core user operations including customer service and community management
  • Assist other teams in making their WeChat features available and compliant to users around the world
Tencent

10,001+ employees

Entertainment and social conglomerate
Company Overview
Tencent's is on a mission to use technology for good. The company operates social messaging service WeChat and has produced some of the world's most popular games and content.
Company Values
  • Integrity: Uphold principles, ethics, openness and fairness.
  • Proactivity: Pursue positive contributions, volunteer for responsibility and push for breakthroughs.
  • Collaboration: Be inclusive and collaborative, strive to progress and evolve.
  • Creativity: Push for breakthrough innovations, explore the possibilities of the future.