Full-Time
Customer Care Representative
BCforward
1,001-5,000 employees
No salary listed
Austin, TX, USA
In Person
 Customer Experience & Support (1) |
|---|
- Must be able to pass a background check and drug screen
- Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions
- Assists medical providers in problem resolution, as needed
- Responds to provider phone inquiries in a prompt, courteous and concise manner
- Documents all provider encounters in clear and concise logs
- Transfers providers to other Call Center units as needed
- Meets individual performance standards
- Performs other duties as may be assigned by management
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Indianapolis, Indiana
Founded
1998
Simplify's Take
What believers are saying
- Stellar's $2.7M funding round validates market demand for enterprise AI services.
- Generative AI and LLM capabilities enable clients to streamline operations, accelerate growth.
- TSR acquisition expands professional services footprint, enhancing service delivery capabilities.
What critics are saying
- TSR integration issues and cultural mismatches erode 73.8% acquisition premium paid.
- Superior VC investors in Stellar's funding round dilute BCforward's AI influence.
- Enterprise client data breaches from AI integration trigger lawsuits, regulatory scrutiny.
What makes BCforward unique
- BCforward combines workforce management expertise with Stellar's enterprise-grade AI capabilities.
- Strategic $1M investment in AI-native Stellar positions BCforward as innovation engine.
- Integrated approach serves financial services, healthcare, life sciences, technology verticals.
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People at BCforward who can refer or advise you
Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Remote Work Options
401(k) Retirement Plan
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Company News
Stellar, an Indianapolis, Indiana-based AI-native services company specializing in scalable, enterprise-grade artificial intelligence (AI) solutions, received a major strategic investment from BCforward
Vienna Parent Corporation, formed by Justin Christian, CEO of BCforward, has entered a definitive agreement to acquire TSR, Inc. for $13.40 per share, totaling approximately $29 million. This represents a 73.8% premium to TSR’s closing price on May 14, 2024. BCforward, a major black-owned professional services firm, aims to enhance capabilities and expand business through this acquisition. TSR’s leadership supports the move, highlighting cultural fit and growth potential.
Vienna Parent Corporation, formed by Justin Christian, has entered a definitive agreement to acquire TSR, Inc. for $13.40 per share, valuing TSR at approximately $29 million. This represents a 73.8% premium to TSR’s closing price on May 14, 2024. Vienna Parent and its subsidiary, Vienna Sub, are affiliates of BCforward. The acquisition aims to enhance service offerings and expand business capabilities for both companies.
TSR, Inc. will be acquired by Vienna Parent, formed by BCforward founder Justin Christian. Vienna Sub will purchase all outstanding TSR shares for $13.40 per share, valuing the transaction at approximately $29 million. This represents a 73.8% premium over TSR's closing price on May 14, 2024. The deal is expected to close in Q3 2024, subject to customary conditions. Vienna Parent has secured up to $24 million in credit from First Merchants Bank to finance the acquisition.