Field Support Representative

Join IDEXX, a global leader in veterinary diagnostics and software solutions. We are dedicated to enhancing the health and well-being of pets, people, and livestock. Our innovative products and services empower veterinary professionals to provide the best care possible.

We are seeking a dynamic and customer-focused Field Support Representative to join our team in Sydney. In this role, you will establish and maintain strong customer relationships through the installation, education, and technical support of IDEXX products. You will play a key role in driving customer satisfaction and loyalty, promoting our products and services, and supporting the growth of our Veterinary clinic customers'. Do you have plenty of experience within a veterinary clinic and have been named the ‘troubleshooter’ when it comes to diagnostic equipment? You may be just the right person we need here at IDEXX.

You, as the successful candidate, will have: 

• A qualification in Veterinary Nursing or another Science discipline

• A certificate IV in Training & Assessment or equivalent highly regarded.

• 3+ years' experience in a scientific field, including sales or veterinary nursing.

• Excellent communication skills, both verbal and written.

• Strong organizational, time management, and prioritization skills.

• Ability to provide technical support to end users and troubleshoot technical issues, including hardware and software problems.

• Ability to conduct training and share knowledge and be able to adjust training techniques for varied audiences

• Good problem-solving and research skills.

• Ability to work collaboratively with internal departments.

• Knowledge of diseases and veterinary medicine, and/or an understanding of a veterinary clinic workflow

• Account management or territory planning experience is beneficial.

• Requires up to 85% travel within assigned territory, with occasional travel outside of territory.

What can we offer?

• In return, this role offers an opportunity to join a fast-paced global market leader on the S&P 500

• Investment in professional development and career growth

• We offer true flexibility with on-site, remote or hybrid working arrangements

• Competitive annual bonus scheme and compensation review

• Fully maintained company car

• Flexibility to manage your own schedule

• Be rewarded for your contributions through our ThanXX Reward and Recognition Program

• Enhanced bereavement leave for family and pets!

• Free wellness programs like Personify Health, Fitness Reimbursements, Mental Wellness and Healthy Weight Programs– ability to earn points and prizes

• You can bring your pet to work!

• Discounts on Pet Products and $500 per year towards diagnostic testing for your pets

• Tenure recognition including days off and bonus payments for reaching key milestones

• Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually

• We help pets lead fuller lives + + + + + + +

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via [email protected] or visit careers.idexx.com/us/en/anz or www.idexx.com.au/en-au to learn more about IDEXX.

#LI-KK1