Description
Position at Logitech
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. We are currently seeking a Customer Implementation Partner.
The Role:
The Customer Implementation Partner is a new role which will focus on the heart of Logitech Select Services – creating great relationships with Enterprise customers to ensure happiness, retention and growth. This role interacts with every facet of the organization and will function as a trusted advisor, both to the customer and to Logitech. If you are interested in an opportunity that calls for critical thinking, creativity, and problem solving, plus have strong organizational and priority setting skills, we would love to hear from you.
Primary Location: Atlanta, GA
Secondary Location: Other US Remote locations will be considered
Your Contribution:
Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:
Be responsible for the customer journey and work with account managers and sales CSMs to onboard new customers.
Present the Select customer experience and demo our software and services.
Create a system of proactive follow up with Enterprise customers, especially large accounts.
Ensure communication between the customer and the Services team flows expeditiously; be the voice of the customer and share learnings with the Select team
Be the focal point to address any roadblocks in the Services onboarding with contract management, development teams and CX team, ensuring customer questions are answered
Facilitate the renewal process and ensure renewals flow through smoothly
Ensure that all promises are kept and create strong customer experiences
Key Qualifications:
For consideration, you must bring the following minimum skills and experiences to our team:
Proven experience in customer service, CSM, account management or related role in a technical company; preferably a service-based company.
Established work acumen in business + some level of technical knowledge
Strategic and critical thinker who takes initiative and ownership
Passion for problem solving and applying those learnings to future actions and behaviors
Ability to build trusted relationships with customers that helps create the attach and retention
Effective communicator, both written and oral, within our customer base and across internal teams
Strong work ethic (punctuality, professionalism, pride, and desire for success).
High degree of integrity and honesty; demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations
Excitement to develop new skills and take on new challenges
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
This position offers an annual base salary typically between $ 84K - $ 107K.
In certain circumstances, higher compensation will be considered based on the business need, candidate experience and skills.
Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.
Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible .
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