The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is seeking an Engineering Manager to lead a team of tools engineers responsible for developing and maintaining applications that streamline support processes and accelerate case resolution. From scoping and design, through implementation, deployment and monitoring, the Tools team is responsible for building tools that make our customers successful. Our portfolio includes the MongoDB Support site, internal dashboards to manage case workflows, backend applications to analyze diagnostics data, and many other business-critical applications our teams rely on to work with customers. The ideal candidate would bring a strong technical background and experience managing multi-functional teams of engineers. While this role is focused on managing the team itself, a strong technical background will help provide necessary context for the work and motivations of the team.

Click here to learn more about our Technical Services team.

This role will be based out of our Toronto office, with options for a hybrid work model.

Candidate Profile

• 10+ years of professional experience, including:
• 5+ years of experience managing teams of software engineers. This includes people-management responsibilities such as hiring, performance and growth management, compensation planning, and career development
• 5+ years providing technical leadership to development teams, including project scoping and design, leading code reviews, driving best practices, providing architectural guidance, and managing technical stakeholders
• 5+ years of hands-on experience building scalable high-availability systems and integrations
• Understanding of agile software development methodologies and test-driven development
• Deep experience in software engineering management with a track record of effectively balancing short-term needs with long-term strategic investment
• Experience managing multiple stakeholders and external vendors and can clearly articulate risks and dependencies on projects
• Passion for data-related services and understand good systems design
• Experience building platforms or tools where the main users are internal customers (technical and non-technical)
• You care about facilitating learning and growth on the team - you put our engineers first
• You lead the team to explore all potential paths to a solution, while accepting that failure is part of the process

Position Expectations

• Manage a team of 8-10 individual contributors, responsible for ensuring their success, aiding their career growth, and facilitating their technical work
• Ensures that the team is running smoothly by helping to eliminate technical barriers, coordinating with other teams regarding dependencies, and focusing on the overall happiness of the team
• Contributes to planning for organizational growth, including allocation of engineering resources, future hiring plans, and assignment of projects
• Sets team culture by example
• Estimates the delivery timeline for projects, and communicates well with upper management and the broader team regarding project execution

Success Measures

The Manager will be successful in this role when they can execute the following strategic tasks:

• People: Collaborate with colleagues from various departments
• Organization: Ability to manage multiple parallel efforts and prioritize resources based upon understanding and interpreting business needs
• Communication:  Effectively capture requirements from non-technical customers and ensure they understand the implementation details. Provide transparency on delivery and process
• Research: Research best approaches to implementing workflows that enable our business. Gather and analyze feedback from internal stakeholders
• Customer Service: Provide pragmatic solutions for our internal stakeholders. Provide great customer service when interfacing with internal customers

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.