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Technical Lead / Manager
ADC Network Engineering
Posted on 12/1/2022
INACTIVE
Locations
Remote in USA • Waltham, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Computer Networking
Management
nginx
Requirements
  • 10+ years of experience working with load balancing and NGINX technology
  • Subject Matter Expertise in load balancing technologies along with a deep understanding of core Internet networking technologies: routing, switching, firewalls, etc
  • Excellent project management skills and the ability to work in a fast-paced work environment
  • Capable of technical deep-dives into analyzing and determining the root cause of impacting events. Must be able to drive systemic changes with a view towards site reliability
  • Ability to clearly communicate complex technical issues to varied audiences including senior management
  • Excellent project management skills and the ability to work in a fast-paced work environment
  • Experience recruiting and managing technical teams, including performance management and managing engineers. Maintaining team morale and delivering results are key
  • Passion for customer experiences and focus on delivering high quality support
  • Strong communication skills and empathy for customers
Responsibilities
  • Use your deep knowledge of Load Balancing and NGINX to serve as a mentor and leader for a team of highly technical ADC network engineers. Understanding the business requirements of the markets and mapping them to technical solutions is key to success in this role. Being an effective and successful people manager is equally important as technical ability
  • Resolve operational issues in the load-balancing infrastructure of both an urgent and non-urgent nature
  • Take a lead role in the engagement and mitigation of outage-causing events or issues
  • Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives
  • Operate in a rapidly evolving environment, adapting quickly to new information and re-prioritizing as needed. Change is a constant at ServiceNow as we support our rapid growth
  • Influence decision-making of overall network investments through exceptional communication and presentation skills
  • Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage
  • Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages
  • Contribute to processes and automation to help build a low-touch, continuous deployment infrastructure where inputs at one end of the deployment pipeline are manifested in production in minutes with zero impact and a 100% success rate, allowing us to deploy or update at scale with a few clicks
ServiceNow

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
Benefits
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble