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As a result of a period of significant growth and appointments on several new and exciting mandates, JLL Rating are looking for a dynamic and proactive director to join our experienced, diverse team.

The JLL Rating team extends comprises 60 dedicated professionals and operates across our network of JLL offices within the UK. The team are responsible for advising on and managing client’s business rates liabilities, with a focus on delivering industry leading advice and maintaining strong relationships with each client.

The role requires individuals to be qualified rating surveyors with experience in business rates advice with knowledge of the Valuation Office Agency (VOA) Check, Challenge, Appeal systems, and effective ways to reduce client’s exposure to business rates.

The JLL Rating team advise on a wide range of assets for a variety of different sized clients. This role will involve focus and expertise in dealing with the bulk commercial property types – office, industrial and retail properties in London and the south east of England.

The role is based within JLL’s London office at 30 Warwick Street, W1 but will move to our new office at 1 Broadgate, EC2 in 2026.

What this role involves

• Deliver excellent client service
• Deliver regular and accurate client reports
• Schedule and attend client update meetings regularly
• Inspect client’s properties and measure buildings accurately for the purposes of business rates valuation
• Check client business rate demands and refunds accurately
• Identify and action rate saving opportunities for clients
• Contribute to achieving client and JLL Rating financial targets
• Manage your diary, meetings, inspections, and any expenses efficiently and independently
• Manage and liaise with other JLL teams and other industry professionals to provide an excellent comprehensive service to the client
• File the necessary high-quality submissions to the VOA to challenge and reduce client’s business rates liabilities where recommended
• Take necessary action on all forthcoming Check, Challenge and Appeal deadlines with the VOA and Valuation Tribunal
• Present cases to Valuation Tribunal
• Understand and deliver strategies around vacancy levels within a property

Knowledge & Experience

• Up to date knowledge and experience in applying the legislation that governs business rates to make informed recommendations to clients
• Demonstrable technical competence in providing business rates advice to clients
• Basic IT skills (Word, Excel, Outlook, MS Teams)
• Industry specific packages (e.g. Riverlake, Analyse, Rates Data, Experian Goad, CalcuRate)
• Qualified Chartered Surveyor with background in commercial practice surveying within either a corporate, public sector or private practice
• Likely to possess at least 5 years plus post-qualification experience working in a Rating team
• Able to build and maintain client relationships
• Build and maintain relationships with other parts of the wider JLL team
• Be able to recognise opportunities for selling additional services to clients, including cross selling
• Able to work as part of a team, supporting other team members and recognising the work of others
• Be articulate, professional, and persuasive with a good telephone manner and good report writing skills
• Good client and internal presentation skills

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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