Internal Support Solutions Engineer

The Elevator Pitch

Are you ready to dive into the world of Solutions Engineering and Presales? Do you have a passion for developing innovative solutions in a dynamic, fast-paced environment? Are you eager to gain hands-on experience and build critical skills to shape your future career? Do you have a knack for creating “how-to” videos and training content?

As an Internal Support Solutions Engineer Intern in this 10-week program, you’ll work closely with seasoned solutions engineers and customer experience operations professionals, gaining practical, hands-on learning opportunities. You’ll develop and present solutions to the team, sharpening your technical and problem-solving skills. Beyond solutions support, you’ll gain valuable exposure to the inner workings of the company and collaborate with other customer-focused departments, broadening your understanding of cross-functional operations.

This internship offers the perfect blend of challenge, growth, and impact—equipping you with the tools to thrive in a Solutions Engineering and Customer focused career.

This internship is a 10 week program: June 9nd – August 15th

Success in the Role: What are the performance outcomes will work toward completing?

In the first 5 weeks, you will:

• Gain a comprehensive understanding of Evolv—our products, culture, mission, and the reasons behind what we do.
• Build meaningful professional relationships within the Customer Experience Operations (CX Ops) team, the Technical Sales and Solutions (TS&S) team, and other departments across Evolv.
• Collaborate on the development of streamlined solutions, providing hands-on support to address real-world challenges.
• Create impactful training content tailored for internal technical support and on-demand customer training needs.
• Deliver engaging presentations to the CX Ops team and other stakeholders, consistently contributing during weekly updates.
• Assist in on-site demonstrations, showcasing Evolv’s solutions in action.
• Fully integrate into the CX Ops team, feeling connected and valued as part of the group.
• Maintain enthusiasm for embracing new tasks and projects as opportunities to grow and learn.

In the last 5 weeks, you will:

• Deliver a final presentation showcasing at least two hands-on solutions you developed, articulating their value and overcoming challenges with confidence.
• Establish yourself as a go-to resource for solutions support, relied upon for expertise and insights.
• Become a trusted source for technical training and customer-focused training content, leaving a lasting impact.
• Reflect on your internship, taking pride in meaningful contributions that positively impacted the company.
• Complete your time at Evolv with an expanded professional network and mentorship connections that will support your future career.
• Gain greater clarity about your career aspirations, with a better understanding of what excites you—or what might not align with your goals.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Presales and Sales Engagement

• In 2 weeks: Observe and participate in presales and sales activities, gaining exposure to customer site operations and engagement strategies.
• In 6 weeks: Actively support Solutions Engineers during site surveys, pilots, or go-lives, contributing technical and logistical assistance.
• In 10 weeks: Confidently engage with customers, presenting solutions and providing input during live demonstrations of Evolv products.

Solution Development and Presentation

• In 2 weeks: Collaborate with the team to develop a solution from a given set of parameters, ensuring alignment with customer needs.
• In 6 weeks: Present solutions to internal teams and stakeholders, incorporating feedback from knowledgeable and diverse perspectives.
• In 10 weeks: Independently develop and deliver a refined solution to a customer or internal audience, showcasing technical and problem-solving skills.

Training and Content Creation

• In 2 weeks: Start drafting training content, including scripts and videos, focused on customer and internal technical needs.
• In 6 weeks: Complete at least one comprehensive training module designed for customer onboarding or internal team education.
• In 10 weeks: Deliver a finalized training session, receiving feedback from both internal stakeholders and external users to refine future materials.

Team Collaboration and Communication

• In 2 weeks: Actively engage in team meetings and discussions, familiarizing yourself with roles and responsibilities across the team.
• In 6 weeks: Present progress updates or solutions to the CX Ops team during weekly sessions, contributing valuable insights.
• In 10 weeks: Build strong relationships with team members and leadership, establishing yourself as a vital contributor to projects and initiatives.

Business Savviness and Professional Development

• In 2 weeks: Attend department Q&A sessions and leadership presentations to gain insights into Evolv’s operations and strategic goals.
• In 6 weeks: Connect with leaders across departments to understand their challenges and priorities, broadening your organizational knowledge.
• In 10 weeks: Apply this understanding to make meaningful contributions during team discussions, demonstrating your growth in business acumen.

What is the leadership like for this role? What is the structure and culture of the team?

You will be joining the Customer Experience Operations (CX Ops) team and reporting to the Director of CX Ops. The CX Ops team is comprised of 9 team members with a range of experience levels from entry, mid and senior.

The team culture is mission oriented – built on trust, collaboration, on-going development through kindness, authenticity, courage, drive, and fun!

Where is the role located?

The location of this role is based in Waltham, MA with some flexibility in being remote some days. We require our interns to be onsite at a minimum, 4 days of the work week. We do not provide relocation assistance at this time.

What is the pay range?

The hourly pay range for this internship position is $20-$27 an hour. Our pay ranges are determined by your current level of education.

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. Rooted in our values of authenticity, kindness, courage, drive, and fun, we offer the opportunity to make a real impact. Our team thrives in a supportive, honest environment where creativity and collaboration are celebrated, and where we challenge the status quo to keep improving. 

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [email protected].