Partner Success Manager
Fixed-Term Contract
Posted on 11/30/2023
INACTIVE
Headspace

1,001-5,000 employees

Digital health platform
Company Overview
Headspace's mission is to improve the health and happiness of the world. The company is building a wellness app for users everywhere.
Consumer Software
Social Impact
Data & Analytics

Company Stage

Series C

Total Funding

$318.5M

Founded

2010

Headquarters

Santa Monica, California

Growth & Insights
Headcount

6 month growth

3%

1 year growth

-1%

2 year growth

-1%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Management
PowerPoint/Keynote/Slides
CategoriesNew
Sales & Account Management
Product
Growth & Marketing
Customer Success & Support
Requirements
  • Min 3-4 years in Partner/Client Success, Project Management, Relationship Management, Account Management, or similar roles at a management level
  • Experience working with corporate Partners/Clients to negotiate contracts and pricing proposals to close expansion and renewal agreements
  • Strong written and oral communication skills with experience in building and maintaining relationships, and a focus on driving engagement
  • Results-driven mentality, detail oriented, and comfort in a rapid growth environment
  • Strong analytical skills, with the ability to translate data into insights
  • Advanced in PowerPoint, Google Slides, Google Cloud, and Slack
  • Ability to work across multiple time zones when needed
  • Ability to go into the London office 1-2 days a week or as required, with occasional travel to client meetings and events
Responsibilities
  • Understand our Partners’ business needs to help them succeed and to identify opportunities for growth
  • Partner with our Implementation team, enable successful roll-out of Headspace to Partners, build out project timelines and manage the operational delivery of the Headspace programme
  • Deliver demos, onboarding and training presentations to Partners (online and occasionally in-person)
  • Facilitate regular meetings with Partners to build strong relationships and become a trusted adviser
  • Maintain a cadence of communicating with Partners to share latest Headspace developments, report on utilisation and outcomes metrics and identify opportunities for deeper engagement
  • Work closely with the Headspace Engagement Managers to roll out engagement strategies as part of an on-going calendar of well-being events, communications and campaigns
  • Work closely with the sales team to support pre sales scoping through to contracting and then drive retention, expansion and upsell
  • Identify opportunities for Partners to act as Headspace advocates (e.g. PR, testimonials, case studies)
  • Prepare and deliver regular client reports and internal reporting on key account status and projections
  • Be the first point of contact for any Partner issues, owning investigation and resolution through the business
  • Constantly identifying opportunities for process improvement and efficiency in our operations
  • Managing renewal negotiations for profitable growth, showing return on investment for clients at all times
  • Represent the voice of the Partner to inform our sales process and product roadmap