About the International Partner Success Manager at Headspace:

Headspace’s International Partner Success Manager (PSM) supports and manages the relationships with our International corporate Partners to drive user adoption, engagement, and demonstrate ongoing value. This critical function is responsible for onboarding new Partners and managing existing Partners as part of an owned portfolio of Partner relationships with Partner satisfaction, expansions and renewals target. The PSM works closely with our new business teams and cross-functional Partners to effectively scope new Partner requirements and coordinate their successful implementation and onboarding before then managing ongoing relationships and engagement to successfully drive win-win outcomes. Based in the UK, the PSM works closely with the rest of the Global Headspace organization to uncover new ways to constantly add value to our Partners and make Headspace a part of their user’s everyday lives.

This is a fixed-term contract between 6-12 months. 

What you will do:

• Understand our Partners’ business needs to help them succeed and to identify opportunities for growth 
• Partner with our Implementation team, enable successful roll-out of Headspace to Partners, build out project timelines and manage the operational delivery of the Headspace programme
• Deliver demos, onboarding and training presentations to Partners (online and occasionally in-person)
• Facilitate regular meetings with Partners to build strong relationships and become a trusted adviser 
• Maintain a cadence of communicating with Partners to share latest Headspace developments, report on utilisation and outcomes metrics and identify opportunities for deeper engagement
• Work closely with the Headspace Engagement Managers to roll out engagement strategies as part of an on-going calendar of well-being events, communications and campaigns 
• Work closely with the sales team to support pre sales scoping through to contracting and then drive retention, expansion and upsell
• Identify opportunities for Partners to act as Headspace advocates (e.g. PR, testimonials, case studies)
• Prepare and deliver regular client reports and internal reporting on key account status and projections
• Be the first point of contact for any Partner issues, owning investigation and resolution through the business
• Constantly identifying opportunities for process improvement and efficiency in our operations
• Managing renewal negotiations for profitable growth, showing return on investment for clients at all times
• Represent the voice of the Partner to inform our sales process and product roadmap

What you will bring:

Required Skills:

• Min 3-4 years in Partner/Client Success, Project Management, Relationship Management, Account Management, or similar roles at a management level
• Experience working with corporate Partners/Clients to negotiate contracts and pricing proposals to close expansion and renewal agreements
• Strong written and oral communication skills with experience in building and maintaining relationships, and a focus on driving engagement
• Results-driven mentality, detail oriented, and comfort in a rapid growth environment
• Strong analytical skills, with the ability to translate data into insights
• Advanced in PowerPoint, Google Slides, Google Cloud, and Slack
• Ability to work across multiple time zones when needed
• Ability to go into the London office 1-2 days a week or as required, with occasional travel to client meetings and events

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace Health. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company’s benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://organizations.headspace.com/page/applicant-notice.