User Experience Design Executive Director

Chase is looking for an innovative Executive Director, User Experience to lead our Travel design team in India. You'll be part of the Design and Customer Experience (DCE) team, committed to creating top-notch experiences for Chase’s Travel platform. As an Executive Director, you'll promote change, influence product strategy, and advocate for user-centered outcomes.  As a local manager, you'll be responsible for recruiting and maintaining high talent standards as we expand.

As an Executive Director within Chase's Travel platform, you will play a crucial role in evolving our design practice, improving quality, and scaling our team. You will be responsible for building and empowering a high-performing design team and promoting user-centered outcomes. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams. This role provides an opportunity to influence product and experience strategy at an executive level, and to contribute to the creation of exceptional experiences for Chase’s Consumer and Community Bank.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture.
• Lead and mentor a team of experience designers, fostering collaboration and professional development through coaching and performance management.
• Drive innovation by staying updated on industry trends and emerging technologies to maintain a competitive, user-centric approach.
• Utilize data insights to inform decision-making and optimize user experiences for diverse customer segments.
• Articulate product vision and strategy, organizing team efforts to align with business needs and competitive landscape.
• Build strong stakeholder relationships, influence decisions, and champion user-centered design principles.
• Collaborate with Product, Data, and Engineering Executives to scope and plan work.
• Educate the Pune team on design methodology and product model practices.
• Build a unified strategy with design leaders across India to support team opportunities.

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design or research discipline (e.g., Interaction Design, HCI, User Experience Design, sociology) or equivalent work experience.
• Design portfolio demonstrating experience working with executives on crucial, fuzzy, ambiguous, ‘Big Picture' strategic challenges that touch many teams.
• 10+ years of experience leading parallel programs of work through full product development cycles, including discovery, concepting, prototyping, specification, and enablement, in cross-functional collaboration with senior Product Managers and Engineering leads.
• 7+ years of experience managing design teams (with 5 or more direct reports), enhancing their effectiveness through one-on-one meetings, professional development, performance reviews, and more.
• Strength in Interaction Design, Visual/UI Design, and Information Architecture; proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design.
• Comfortable with structuring and planning design work in cross-functional contexts.
• Proven experience collaborating with US based peer design leaders to solve end-to-end user journeys.

Preferred qualifications, capabilities and skills

• Successful experience as a design site lead for a large multinational corporation.
• Experience directing design agencies and consultants as well as employees.
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders.
• Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives to actively participate in collaboration sessions.
• Has driven new business thinking and strategy through their user-centered design work.