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Full-Time

Client Program Manager

Confirmed live in the last 24 hours

WeaveGrid

WeaveGrid

51-200 employees

Software for smart EV-grid integration

AI & Machine Learning
Data & Analytics
Energy

Compensation Overview

$120k - $150kAnnually

+ Equity

Mid

San Francisco, CA, USA

Category
Sales Engineering
Solution Engineering
Sales & Solution Engineering
Required Skills
Communications
Data Science
Atlassian
Figma
Requirements
  • 4+ years of full-time experience working in IT consulting, energy, utilities or related areas
  • Experience managing high value enterprise contracts and clients with multiple stakeholders externally and internally
  • Demonstrated ability to manage multiple projects simultaneously
  • Excellent written and oral communication skills with ability to translate for a diverse set of stakeholders
  • Proficiency in gathering and documenting technical requirements for an integration or customization and becoming the subject matter expert on the topic.
  • Flexibility and willingness to take on a variety of tasks in response to immediate needs
  • Proficiency in modern software tools (Gsuite, MS Office, Atlassian, Figma, CRMs, etc.)
Responsibilities
  • Own successful implementation and on-going operations with enterprise clients
  • Serve as project implementation manager for utility client post contract execution
  • Lead effort to finalize configuration with clients
  • Monitor internal team progress, and assist with verification testing of designed software solutions
  • Create project plans and execute against the plan with clients and internal teams
  • Identify gaps in our product solutions and advocate for client needs with internal technical teams
  • Support client retention by providing a high level of on-going service
  • Provide utility client training and support
  • Represent a client-perspective as a stakeholder in the product development roadmap and ensure product development needs that are under contract are represented with fidelity
  • Demonstrate a deep understanding of the utility industry, pressures on the client, and the needs of utility clients
  • Collect current and future technical requirements from clients and coordinate with product, engineering, and data science teams to assess value, feasibility, and schedule
  • Become the voice of client requirements internally and clearly articulate client priorities to the internal team
  • Manage client expectations with regards to features, products, and services
  • Coordinate with internal and external teams to roll-out new features and offerings
  • Maintain and grow client integrations and internal operations to ensure a great client experience
  • Create client integration roadmaps and plans to support evolving and increasingly complex product offerings
  • Verify client operations are functioning as expected, proactively identify potential issues and coordinate across internal technical teams to support issue resolution
  • Be the primary point of contact to answer client technical questions, run root cause analysis, and work across internal and client teams to determine best courses of action
  • Improve operational metrics via improved software solutions, processes, documentation, and cross-team collaboration
  • Special projects and other duties as designated by your manager or assigned designee.

This company is a leader in facilitating the electrification of transportation by leveraging advanced technologies such as machine learning and predictive analytics. It collaborates with utilities, automakers, and EV owners to optimize electric vehicle (EV) grid integration and renewable energy usage, positioning itself as a key player in promoting rapid decarbonization of transportation and electrical grids. The company's focus on sustainable energy practices and cutting-edge technology solutions makes it a compelling workplace for professionals passionate about impacting environmental sustainability and technological advancement.

Company Stage

Series B

Total Funding

$50.2M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-5%

2 year growth

27%