Full-Time
Manager – Sales Operations
Confirmed live in the last 24 hours
Charlie Health
1,001-5,000 employees
Online mental health treatment for youth
Compensation Overview
$140k - $152.5kAnnually
Senior
New York, NY, USA
Hybrid position requiring in-office presence.
- Bachelors degree in Business, Analytics, Finance, or similar analytical subject area
- 5+ years of relevant work experience, including investment banking, private equity, consulting, along with Sales Operations or Strategy & Operations experience
- Experience running tests and scaling insights
- Successful track record driving results on a team at a rapidly scaling company
- Experience with Salesforce is required; experience with SQL and Tableau are a plus
- Passion for healthcare services
- Highly analytical, with an ability to construct data-driven recommendations
- Exceptional communication, interpersonal, listening and relationship-building skills
- Microsoft Office proficiency—Word, PowerPoint, Excel
- Resourceful with a natural ability to problem solve
- Proactive self-starter and natural multitasker
- Meticulous attention to detail
- Oversee and guide the Sales Operations team, providing support to enhance team performance
- Collaborate with Clinical Outreach leadership to develop and implement strategic initiatives that align with overall business objectives
- Leverage customer acquisition data to evaluate our go-to-market strategies and improve efficiency and effectiveness of our Clinical Outreach team
- Partner with Clinical Outreach leadership to implement best practices to enhance lead / opportunity creation and conversion
- Drive the creation of new initiatives for the Outreach team aimed at improving overall productivity per rep or driving down customer acquisition cost
- Develop frameworks to pilot new strategies and evaluate their efficacy
- Lead the implementation of new initiatives to optimize sales operations
- Monitor and report on the return on investment (ROI) from implemented initiatives
- Utilize data-driven insights to evaluate the performance of the sales team and identify areas for improvement
- Develop and maintain analytics, dashboards, and reporting systems using SQL and Tableau to track KPIs for our Go-to-Market function
- Leverage SQL for advanced data querying and Tableau for data visualization to deliver actionable business insights and enhance decision-making
- Partner with the Growth Strategy and Finance teams to develop accurate admission forecasts and plans
- Partner with leaders across the organization to set Outreach targets and goals based on market trends and company objectives
- Oversee the implementation and optimization of sales technologies and tools to support the sales team
- Stay informed about the latest sales technologies and recommend enhancements to improve efficiency
- Collaborate with other departments, including Marketing, Finance, and Clinical Operations, to ensure alignment and cohesion in overall business strategies
- Foster strong communication channels between Clinical Outreach / Sales Operations and other relevant teams to enhance collaboration
Charlie Health offers online mental health treatment services specifically designed for young people. Their main product is a virtual Intensive Outpatient Program (IOP) that combines personalized care with peer support to promote long-term healing. Clients can start the program quickly, often within 24 hours, and have flexible scheduling options available throughout the week. The company operates on a business model where clients can pay for services out-of-pocket or through insurance, with an easy verification process for coverage. Charlie Health distinguishes itself from competitors by focusing on the youth demographic and demonstrating effectiveness, as over 90% of clients report improvements in their mental health symptoms, supported by annual outcomes reports and clinical research. The goal of Charlie Health is to provide accessible and effective mental health treatment to young individuals in need.
Company Stage
Seed
Total Funding
$826.8K
Headquarters
Bozeman, Montana
Founded
2020
6 month growth
↑ 31%1 year growth
↑ 60%2 year growth
↑ 158%
Simplify's Take
What believers are saying
- Charlie Health's services have demonstrated significant efficacy, with over 90% of clients seeing improvements in severe mental health symptoms.
- The company's rapid growth and strategic partnerships, such as with Memorial Hermann and Talkspace, indicate strong market validation and potential for further expansion.
- The appointment of experienced leaders like Christine Ko as Chief People Officer suggests a strong focus on organizational growth and employee well-being.
What critics are saying
- The telehealth market is highly competitive, with numerous players like Talkspace and Mantra Health potentially diluting Charlie Health's market share.
- Dependence on insurance coverage for revenue could pose financial risks if reimbursement policies change or if clients face difficulties in verifying coverage.
What makes Charlie Health unique
- Charlie Health's focus on high-acuity mental health care for young people sets it apart in the telehealth market, which often targets a broader demographic.
- Their virtual Intensive Outpatient Program (IOP) offers rapid initiation within 24 hours, providing a level of accessibility and immediacy that is rare in the mental health sector.
- Partnerships with major health systems like Memorial Hermann and inclusion in Talkspace's Behavioral Health Consortium enhance their credibility and expand their reach.
Help us improve and share your feedback! Did you find this helpful?