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Full-Time

Technical Account Manager

Austin

Confirmed live in the last 24 hours

dbt Labs

dbt Labs

201-500 employees

Cloud-based data management platform for analytics

Data & Analytics
Enterprise Software

Junior, Mid

Austin, TX, USA

Requires in-office presence in Austin for 2 days per week.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
SQL
Data Analysis
Requirements
  • 2+ years of experience in a post-sales role, such as a technical account manager or CSE, or as a data practitioner
  • A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency
  • High degree of comfort presenting to various stakeholders or audience, ideally with experience in an externally facing role
  • Ability to operate in an ambiguous and fast-paced environment and think on your feet when engaged in customer conversations
  • Desire to be part of a team, both as an active member of the TAM team as we continue to evolve and improve how we work, and in your day-to-day work with Sales Directors and Solutions Architects
  • Openness to travel. While we work in a remote first company, we value the power of in-person relationship building, both internally and externally, so a willingness to travel to external and internal events is required.
Responsibilities
  • Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks
  • Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals
  • Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of
  • Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes
  • Be the voice of the customer in product discussions, work with the team to improve the way we work together, and participate in other cross-functional activities
  • Participate in the knowledge loop helping to improve our processes and assets and enabling others on the team
  • Create and deliver external facing content through live events, blog posts, recorded tutorials, or other content

GetDBT.com is a cloud-based data management platform that helps companies improve their data development processes. It allows users to write business logic more efficiently, enhances code reusability, and supports quick onboarding of new data developers through a modular approach and comprehensive documentation. The platform ensures data quality and governance by enabling businesses to test their logic and address issues proactively. GetDBT.com aims to empower organizations to manage their data effectively while providing reliable service through a subscription model.

Company Stage

Series D

Total Funding

$293.7M

Headquarters

Philadelphia, Pennsylvania

Founded

2016

Growth & Insights
Headcount

6 month growth

10%

1 year growth

22%

2 year growth

21%
Simplify Jobs

Simplify's Take

What believers are saying

  • The appointment of industry veterans like Mark Porter as CTO and Austin Stefani as CRO signals strong leadership and strategic direction.
  • Innovations like dbt Mesh and enhanced dbt Cloud features demonstrate dbt Labs' commitment to advancing analytics engineering.
  • Strategic partnerships with companies like Fivetran and Steep Analytics expand dbt Labs' ecosystem and integration capabilities.

What critics are saying

  • The competitive data analytics market requires continuous innovation to maintain a leading position.
  • Integration of new leadership and potential cultural shifts could pose challenges in maintaining organizational cohesion.

What makes dbt Labs unique

  • dbt Labs focuses on streamlining the data development lifecycle with a declarative code style and modularity, setting it apart from traditional data management platforms.
  • The platform's emphasis on governance, data quality, and proactive issue resolution provides a competitive edge in maintaining high standards of analytics code.
  • Integration capabilities with major data cloud platforms and a robust partner ecosystem enhance dbt Labs' flexibility and extensibility.