Operations Specialist

JOB SUMMARY 

The Operations Specialist takes ownership of the auction creation, listing, and quality assurance processes, resulting in the creation of live auctions for sale on our platform. They will guide clients through this custom process to maximize recovery potential and minimize buyer disputes. This is a productivity-based role that requires fast processing power with a high level of accuracy and attentiveness to the needs of clients. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES 

• Strategically divides (i.e. “lots”) master files of inventory into discrete auctions utilizing industry standards, which vary by marketplace and subject matter expertise, to maximize recovery and/or velocity depending on client needs.
• Documents and reports, as the subject matter expert, department and team member metrics including, but not limited to, auctions reviewed, errors made, and classification of errors.
• Demonstrates independent judgment and decision-making competencies to approve or review auctions as accurately as possible related to shipping information, item condition, lot composition, and scheduling.
• Determines and executes the best workflow to ensure auctions are created and reviewed within 24 hours of receipt from the client, including arrival and departure times. 
• Fosters productive communication with Account Managers to work together in crafting custom strategies that exceed client expectations while maintaining efficiency, accuracy, and scalability
• Cultivates positive client relationships by acting as a strategic business partner on behalf of the department and company.
• Provides recommendations for improvement to existing technological tools to accommodate changes made by the client and/or improve the functionality and efficiency of the tools using specialized knowledge in online auctions.
• Identifies and submits process bottlenecks to management for greater visibility, and coordination across departments, and to develop and implement solutions.
• Create Microsoft Excel macros to automate consistently repeated steps in listing or QA processes
• Assists in onboarding new sellers/locations and streamlining processes.
• Provides expanded support to process and/or review additional auctions sent late by important clients as needed.
• Executes ongoing and intermittent projects to the benefit of clients and internal stakeholders.

MINIMUM QUALIFICATIONS JOB SKILLS AND ABILITIES 

• High School Diploma or GED
• Thorough attention to detail
• Excellent written and verbal English communication skills
• Advanced or proficient knowledge of Excel and Google Sheets (i.e., pivot tables, vlookups)
• Experience working in a fast-paced and multi-deadline-driven environment
• Efficient and analytical with the ability to self-manage while contributing to a positive work environment
• Must be a team player who naturally collaborates with others (at all levels) and doesn’t hesitate to engage other teams to achieve the best results
• Excellent problem-solving and critical thinking skills to find innovative ways of processing client information into auctions

PREFERRED QUALIFICATIONS 

• Previous experience related to online eCommerce, Marketplace or B2B platform sales such as Amazon, eBay, Shopify, and Woocommerce
• Knowledge of Python, MySQL, Ruby, or other popular programming languages is a plus
• Prior work experience in HTML and Magento
• Bachelor’s degree or an equivalent combination of education or experience

The pay rate for this role will range between $21 to $25, per hour. We consider many factors when determining salary offers, such as the applicant’s work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS 

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks in office