Group Account Supervisor

Job Description

The Group Account Supervisor role is the brand champion. You provide strategic input, tactical planning and direction on multiple or large-scale assigned accounts, have direct management responsibilities. Also, you manage junior account staff to implement plans, develop positive client relationships with multiple or mid-level clients, and ensure agency output.

You will report to the SVP, Group Account Director.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Your Impact:

Agency Operations

Guide the process and details, and develop tactical plans. Forecast budgets.

• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates. Raise client awareness as to when changes in client direction affect estimates. Knowledge of contract and its possible effects.
• Trouble shoot: Use experience and judgment to solve for potential problems before they get too big. Solve client issues, independently moderate conflicts and influence management decisions
• Leadership: Takes on wider, informal leadership responsibilities within the agency. Exhibit solid judgment.
• Management: Team leader, provides clear and fair direction & feedback to junior account staff

Knowledge

• Deep, expert understanding of the therapeutic category, the audience and multiple channels. Basic knowledge of at least one other category, and another audience
• Demonstrate and apply experience of assigned brands, including relevant clinical data behind promotional messages
• Be the point of authority or source of advice for therapeutic area. Identify opportunities based on the market.
• Ensure team adherence to agency process. Identify issues and lead problem resolution

Strategy

• Vision: Can address strategic marketing issues and propose viable solutions.
• Demonstrate and communicate a clear expert POV as marketing partner to clients
• Planning: High-level analysis of category, research, and competitive data. Analyze and extract findings/issues from all available marketing data. Active in strategic development.

Tactics and Execution

• Develop marketing/ brand platform briefs). Lead the agency process.
• Production: Manages the production of client-approved marketing tools
• Creative: Collaborates on creative brief development
• Assume responsibility for the writing and preparation of marketing communications plans and proposals
• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools

Client Relationship

• Build trusting relationships with client counterparts. Is seen as strategic, important to the account, and offering added value.
• Relationship: Frequent, positive client contact with main clients
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments
• Agency Champion: Understands and advocates the agency POV
• Presentations: Ensure the client is kept informed on all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered quickly. Present complex data or messages in clear, succinct, compelling manner to clients
• Lead role in ensuring, accurate client documentation & correspondence

Qualifications

Education and Experience

o Bachelor’s degree required

o Experience in healthcare communications environment

o 8+ years experience

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