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Billing Operations Associate
Posted on 10/17/2022
Remote in USA
Experience Level
Desired Skills
Customer Service
  • 0-2 years experience in healthcare billing and/or customer service
  • Experience in healthcare and/or medical billing a plus
  • Experience with Zendesk, Salesforce, and/or JIRA a plus
  • Excellent attention to detail
  • Planning, problem-solving and critical thinking skills to anticipate, avert, or resolve issues in staffing, scheduling and task allocation
  • Excellent communication skills-both verbal and written, with an emphasis on rapport building
  • Passionate about improving mental health care and excited by our mission of leveraging technology to scale access to evidence-based therapies
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Ability to flourish in a fast-paced, rapidly changing environment
  • Work directly with clients to resolve billing concerns & troubleshoot client cases
  • Collaborate with internal billing teams and customer success to resolve client cases
  • Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits
  • Collaborate with technical teams to identify bugs and improve the client/provider experience
  • Monitor Salesforce billing queue & meet daily productivity goals
  • Take troubleshooting calls and zoom meetings, as needed
Desired Qualifications
  • Prior experience working in a technology environment is a plus
Lyra Health

1,001-5,000 employees

Global workforce mental health platform
Company Overview
Lyra's mission is to transform behavioral health care through technology with a human touch. The company uses matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing.
  • Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
  • Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
  • Financial rewards - Generous compensation, 401k, and equity options
  • Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
  • Tech stipend - Monthly stipend to spend on technology needs
  • Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Company Core Values
  • Tackle hard problems
  • Show your cards
  • Put clients first
  • Listen harder
  • Follow the science
  • Look inwards
  • Mind yourself