Team Manager
Customer Support
Posted on 7/19/2023
INACTIVE
Octopus Energy

1,001-5,000 employees

Cloud-based renewable energy service
Company Overview
Octopus Energy is on a mission to transform energy globally, faster and cheaper than anyone imagined. They are are relentless in driving the smart grid technologies that'll deliver cheaper green electricity to fuel our homes, businesses, cars and heating.
Data & Analytics
Energy

Company Stage

Seed

Total Funding

$2.6B

Founded

2016

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

13%
Locations
Brighton, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Excel/Numbers/Sheets
Requirements
  • Proven experience in scheduling and team management
  • Strong organisational skills with the ability to prioritise tasks and adapt to changing circumstances
  • Ability to analyse data and effectively problem solve
  • Excellent communication and interpersonal skills, adept at building relationships with both internal and external stakeholders
  • Proficiency in relevant software and tools for scheduling and task management
  • Experience with Google sheets would be advantageous
Responsibilities
  • Oversee the planning and scheduling of smart meter, EV charge point, ASHP and solar installations, optimising resources and minimising disruptions to our customers
  • Collaborate with cross-functional teams to ensure we deliver effective communication, streamlined processes and outstanding customer service
  • Monitor team performance alongside their wellbeing by providing regular feedback via 121s, team meeting and day to day support
  • Foster a positive and collaborative work environment, nurturing professional growth and skill development