Facebook pixel

Service Quality Containment Operations Coordinator
Posted on 11/23/2022
Normal, IL, USA
Experience Level
Desired Skills
Customer Service
  • Ability to manage multiple containment actions across multiple product variants
  • Ability to work in a fast-moving environment that changes day to day
  • Flexibility to work based on the demands of the business, which may require working evenings/nights or weekends
  • Willingness to work in a strong cross functional environment
  • Proven technical knowledge and ability to collaborate with Engineering, Manufacturing, Quality and suppliers
  • Experience working in a manufacturing / production environment
  • Excellent written and oral communication skills to explain complex problems to a vast audience
  • Possesses passion to provide exceptional customer service and ownership experience
  • Proficient in Microsoft Office products
  • Willingness to work in various working conditions including unpredictable weather conditions
  • Physical exertion may be required to perform occupational tasks (sitting or standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Strong understanding of written and spoken English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Lead and manage the end-to-end execution of Yard Containments within a timely manner by collaborating with Quality, Manufacturing, Engineering and Service
  • Work alongside Engineering, Manufacturing and Service to develop, document and implement effective containment repair strategies
  • Manage multiple containments and learn to quickly pivot when direction changes
  • Work alongside Manufacturing and Engineering to ensure all parts, tools and consumables are accounted for prior to execution of containment
  • Communicate and work effectively with Outbound Logistics to ensure containments on all vehicles are complete prior to customer deliveries
  • Set craftmanship expectations with Rivian Technicians and ensure that repair and documentation is properly executed at the highest quality for each containment action
  • Drive strategic long term improvements to the yard containment processes
  • Evaluate proposed containments and strategize with Field Service to determine the proper strategy
  • Work alongside 3rd party suppliers to implement effective containment strategies

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team