Account Director
Confirmed live in the last 24 hours
Critical Mass

1,001-5,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
Data & Analytics
Consulting
Consumer Software
Fintech
Real Estate

Company Stage

N/A

Total Funding

$238K

Founded

1996

Headquarters

Calgary, Canada

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

45%
Locations
Los Angeles, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Product & UX/UI Design
UI/UX & Design
Requirements
  • 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
  • Experience managing a website and digital product applications. Telecommunication experience a plus.
  • Experience working with complex project and complex clients, delivering annual services revenues in excess of $5MM each.
  • A solid understanding of user-centric digital product design.
  • Competency managing complex teams up to 20 people and client relations.
  • Solid experience formulating and driving long-term strategic account plans, strategies, and roadmaps.
  • Ability to react quickly, assess, and implement solutions.
  • Advanced negotiation, communication, writing, and organization skills with an outstanding attention to detail.
  • The leadership skills to motivate distributed teams.
  • Must have patience and be able to deal with others using tact and always exhibiting good judgment.
Responsibilities
  • Provide strategic direction for clients.
  • Foster relationships with clients to ensure the effective delivery of projects.
  • Lead internal teams and client teams.
  • Manage finances of account revenue and profitability.
  • Develop and deliver organic growth within accounts.
  • Deliver metrics on the quality of the relationship and the product provided to accounts.
  • Ensure all Statements Of Work are drafted, documented, accurate, and implemented.
  • Foster relationships with other Account Directors, Account Team members, and multi-disciplinary teams.
  • Mentor and coach team members while motivating and leading overall project teams.
  • Define and implement best practices at the business unit level.
  • Contribute to overall development of the Client Services department.