Simplify Logo

Full-Time

Account Manager

Confirmed live in the last 24 hours

SumUp

SumUp

1,001-5,000 employees

Provides card payment solutions for SMBs

Fintech
Financial Services

Compensation Overview

$19 - $20Hourly

+ Monthly Bonus Commissions Opportunity (Uncapped)

Junior, Mid

El Paso, TX, USA

This is an in-office position in El Paso, TX.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Marketing
Customer Service
Requirements
  • You have significant Salesforce experience - specifically with SF case management
  • Excellent written/verbal communication skills in English, and Spanish is a plus
  • You have previous experience in customer service, account management, or relationship/partner management (within a call center environment) or client services (SMB)
Responsibilities
  • You serve as an advisor and SumUp brand ambassador to our merchants
  • Have a proven track record to mentor, empower and educate merchants on our suite of products and the value they bring to the merchant’s business
  • You thoroughly understand our expansive technology behind the products that empower millions of merchants every day, as well as understand competing products offered in the marketplace
  • Consistently meet and exceed success metrics, including revenue and retention
  • Able to connect with our customers through phone, email, and chat to ensure their satisfaction and utilization of their current SumUp products
  • Research and resolve any simple inquiries and issues that are brought to your attention when speaking to merchants
  • Identify opportunities for merchants to consume additional products and services
  • Successfully upsell merchants with additional products that will help fuel growth to their business and properly manage the entire sales cycle within our Salesforce system
  • You contribute to the scalability by continuously optimizing processes and help to create new content for our support and Account Management experience
  • Expand your knowledge about the payments industry, as you closely work together with other departments within the company, such as Marketing, Save Desk, CX, Product, Sales, Logistics, and Risk & Compliance
  • Help report on any themed merchant issues or opportunities with our products
  • Continuously identify and recommend areas to improve efficiency to leadership and assist global teams with their potential launches of upsell activities

SumUp provides card payment solutions specifically designed for small to medium-sized businesses (SMBs). Their main product is a range of portable card readers that enable businesses to accept credit and debit card payments easily, whether they are at a fixed location or on the go. These card readers are user-friendly and cater to various types of businesses, from local shops to freelancers. SumUp differentiates itself from competitors by offering transparent pricing with no monthly fees or contracts, charging a flat rate of 2.75% per in-person transaction. This straightforward approach helps small businesses manage their costs without the worry of hidden fees. The goal of SumUp is to empower SMBs by providing them with secure and affordable payment solutions that facilitate their growth and allow them to accept card payments seamlessly.

Company Stage

N/A

Total Funding

$3.9B

Headquarters

London, United Kingdom

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent €1.5 billion funding round led by Goldman Sachs indicates strong investor confidence and provides substantial capital for growth and innovation.
  • The introduction of new features like Direct Debits and the Loyalty and Rewards program demonstrates SumUp's commitment to continuously enhancing its product suite to meet merchant needs.
  • Partnerships with industry leaders like Adyen enhance SumUp's service offerings, making it a more attractive option for small businesses globally.

What critics are saying

  • The competitive fintech landscape requires SumUp to continuously innovate to maintain its market position.
  • Economic challenges faced by small businesses, such as inflation and rising costs, could impact SumUp's transaction volumes and revenue.

What makes SumUp unique

  • SumUp's transparent pricing model with no monthly fees or contracts sets it apart from competitors who often have hidden costs and long-term commitments.
  • The partnership with Adyen to offer same-day settlements provides a significant advantage in cash flow management for small businesses.
  • SumUp's focus on portable and user-friendly card readers makes it ideal for businesses operating in various environments, unlike traditional fixed-location payment solutions.