Junior Client Intake Specialist
Confirmed live in the last 24 hours
The Matian Firm

201-500 employees

Premier law firm specializing in criminal defense and immigration
Company Overview
The Matian Firm, APC, is a distinguished law firm with a strong commitment to client advocacy and superior legal service, demonstrated by its broad range of expertise in areas such as criminal defense, immigration, and personal injury. The firm's collaborative culture fosters a dynamic environment where attorneys share ideas and work collectively, resulting in a track record of outstanding work recognized by numerous industry awards. With a robust support staff ensuring client concerns are promptly addressed, The Matian Firm stands out for its dedication to customer service and its unwavering commitment to protecting clients' rights.
Legal

Company Stage

N/A

Total Funding

N/A

Founded

N/A

Headquarters

Los Angeles, California

Growth & Insights
Headcount

6 month growth

16%

1 year growth

39%

2 year growth

55%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Customer Service
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Fluent bilingualism in English and Spanish
  • At least 2 years of experience in intake, preferably in the legal field
  • Experience with case management software
  • Great interpersonal skills and patience
  • Ability to multitask and prioritize responsibilities
  • Excellent customer service attitude
Responsibilities
  • Handling inbound phone calls, setting appointments, and screening prospective clients
  • Tracking and monitoring potential new client inquiries and leads
  • Assisting with answering customer inquiries and routing them to the proper contact
  • Logging client information in the software database system
  • Assisting attorneys with administrative tasks related to opening new cases and maintaining databases
  • Writing emails, transcribing notes, researching legal documents, faxing, copying, and creating spreadsheets
  • Carrying out prospective client interviews/interactions with empathy and compassion
  • Adhering to strict business dress code and punctuality standards
Desired Qualifications
  • BDC sales, metric-based, and/or KPI-based work experience
  • Sales experience, even with no legal experience