Full-Time
Concessions Barista
O'Hare Concessions
201-500 employees
Operates concession services at O’Hare
Compensation Overview
$18 - $18.50/hr
Chicago, IL, USA
In Person
On-site at Chicago O'Hare International Airport.
 Retail (1) |
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- Must pass a Chicago Department of Aviation/Homeland Security background check
- Food handler, allergen and alcohol awareness certificates are required
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Positive attitude, reliability, and a team-oriented mindset
- Available to work flexible shifts including weekends and holidays
- Ability to stand for extended periods and lift up to 25 pounds
- Greet Customers warmly and take orders accurately
- Prepare and serve coffee, tea, and specialty beverages according to company recipes and standards
- Operate coffee equipment (espresso machines, grinders, brewers) safely and efficiently
- Maintain a clean and organized workspace, including counters and equipment
- Handle customer payments through POS system and online ordering platform
- Restock supplies and ingredients as needed throughout the shift
- Follow health, safety, and sanitation guidelines
- Address customer inquiries, resolve complaints, and escalate concerns to the manager when necessary
- Assist with opening and closing duties, including cleaning and inventory tasks
- Work collaboratively with team members to ensure smooth daily operations
- Previous barista or customer service experience preferred but not required
O’Hare Concessions operates under the Chicago Department of Aviation to manage services at O’Hare and Midway airports. It improves passenger experience by defining service standards, monitoring performance with key indicators, and taking actions to raise traveler satisfaction. It supports workforce development and youth outreach, engages with local communities to share airport information, and uses commercial thinking to optimize assets and generate non-airline revenue while reducing costs for airline partners. Its goals are to enhance the passenger experience, foster nearby economic activity, and build strong partnerships with communities, tenants, and travelers.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
1945
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Simplify's Take
What believers are saying
- Phase openings under ORDerUp start as soon as 2027, extending the leasing pipeline.[2]
- Terminal 5 continues adding concessions, including Chick-fil-A and Protein Bar & Kitchen.[11]
- Mobile ordering and gateside delivery create advantages for operators with digital fulfillment systems.[8]
What critics are saying
- ORDerUp awards follow a hard rebid cycle, threatening incumbent displacement in 2026.[1][2]
- Chicago's local-brand preference disadvantages non-preferred operators during renewals and expansion decisions.[4][11]
- National chains and Hudson can outbid smaller tenants on capital, scale, and formats.[5]
What makes O'Hare Concessions unique
- ORDerUp covers 112 locations across Terminals 1 and 3, creating major near-term slots.[2]
- Unison Retail Management oversees O'Hare concessions, centralizing standards, compliance, and execution.[7]
- Chicago actively favors local brands like Pronto Sandwiches, Home Run Inn Pizza, and Bronze Pizza.[4]
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Benefits
Employee Discounts
Commission
Spiffs
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
401(k) Company Match
Life Insurance
Tuition Reimbursement
Training Programs
Employee Referral Bonus