Full-Time

Cloud Support Expert

Vusion

Vusion

1,001-5,000 employees

IoT-powered digitalization of physical retail

No salary listed

Coppell, TX, USA

Hybrid

Hybrid: two days remote, three days in office.

Category
IT & Security (1)
Required Skills
PowerShell
Kubernetes
Microsoft Azure
SQL
Docker
JIRA
REST APIs
DevOps
Requirements
  • 3+ years of experience in a customer support role, preferably in a SaaS environment
  • Proven experience troubleshooting technical issues in a SaaS platform
  • Strong understanding of SaaS products, cloud technologies, and web-based applications
  • Familiarity with APIs, integrations, and general cloud technologies
  • Experience with Microsoft Azure tools, resources and services
  • Experience with support tools, such as Jira
  • Experience with logs analysis through tools, such as Sumologic or Azure Application Insight
  • Basic knowledge of SQL and database management
  • Familiarity with DevOps practices and containerized services (e.g., Docker, Kubernetes)
  • PowerShell scripting capabilities would be a plus
  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Responsibilities
  • Troubleshoot and resolve customer issues related to the SaaS platform.
  • Provide status, feedback and reports to customers.
  • Guide customers through technical problems and ensure they are fully resolved, within SLAs.
  • Use debugging tools, logs, and error reports to identify and fix problems.
  • Diagnose and resolve technical issues, working closely with the development team when necessary.
  • Escalate issues to the appropriate teams and with enough details, when needed.
  • Actively monitor the performance and health of the SaaS platform using monitoring tools and dashboards.
  • Identify and respond to system alerts, performance degradation, or potential downtime events.
  • Collaborate with the Cloud Engineer and Infrastructure teams to ensure optimal system performance and uptime.
  • Provide proactive communication to customers in case of any identified issues that might impact their service.
  • Identify possible improvements and bottlenecks.
  • Provide proactive support to customers to help them use the product effectively.
  • Conduct training sessions and webinars for customers on product features and updates.
  • Gather and relay customer feedback to the product team for continuous improvement.
  • Create and maintain detailed documentation of customer issues and resolutions.
  • Contribute to the development and maintenance of the knowledge base.
  • Report recurring issues and trends to the product and development teams.
  • Stay updated with the latest product features, updates, and best practices.
  • Participate in team meetings and contribute to process improvements.
  • Help to improve support tools and systems to enhance efficiency and customer satisfaction
Desired Qualifications
  • Mastering French, German or Spanish would be a plus

VusionGroup digitalizes physical stores into connected, data-driven assets for retailers worldwide. It sells hardware such as electronic shelf labels and provides a cloud-based platform (VusionCloud) plus analytics tools, with capabilities added through acquisitions like Captana, Engage, Memory, and PDidigital. The end-to-end IoT hardware-and-software platform combines ESLs with data analytics, computer vision, and in-store media to manage pricing, inventory, and customer experience. Its goal is to reduce stockouts and waste, optimize pricing and operations, automate low-value tasks, and unlock new revenue streams from data and in-store advertising.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Milpitas, California

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Walmart Mexico will deploy 1.7 million ESLs by end-2026.
  • INTERSPAR expands Vusion into fresh departments with richer category-specific displays.
  • Coop Estonia and StrongPoint extend Vusion through partner-led Baltic distribution.

What critics are saying

  • Walmart Mexico concentration makes Americas growth vulnerable to pricing pressure.
  • Carrefour's large rollout strengthens its leverage in renewal negotiations.
  • Retailers and regulators will scrutinize dynamic pricing and loyalty-linked shelf-edge messaging.

What makes Vusion unique

  • Vusion led digital shelf labels for 350 retailer groups worldwide.
  • EdgeSense combines smart rails, computer vision, AI, and real-time retail data.
  • Qualcomm partnership positions Vusion for BLE-native, AI-powered in-aisle shopping.

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Your Connections

People at Vusion who can refer or advise you

Benefits

Health Insurance

401(k) Retirement Plan

Hybrid Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Holidays

Commute Benefits

Philanthropy

Growth & Insights and Company News

Headcount

6 month growth

-9%

1 year growth

-9%

2 year growth

-9%
StrongPoint
May 5th, 2026
StrongPoint and Vusion chosen by Estonian grocery retailer Coop for the digitalization of their stores.

StrongPoint and Vusion chosen by Estonian grocery retailer Coop for the digitalization of their stores. Published: 5. May 2026 (Oslo, 5 May 2026), StrongPoint, a grocery technology provider, announces that the Estonian grocery retailer Coop has chosen StrongPoint and Vusion for the digitalization of their stores. The companies will act as their exclusive Electronic Shelf Labels supplier, and Coop Estonia has signed a contract. Considering the number of Coop stores, the total investment value of the contract could reach approximately 8 million euros. The Electronic Shelf Labels will be rolled out in a portion of Coop Estonia's stores. The project is scheduled to commence in the second half of 2026. StrongPoint Baltics will be the main contractor for the installations, service and support. The value of agreement excludes implementation and future technical support. Coop Estonia is the largest grocery retailer in Estonia, with approximately a 23% market share. It operates 320 stores and employs around 6,000 people. Coop also uses self-checkouts, a self-scanning solution, in-store collection point Vensafe and other solutions from StrongPoint. Coop Estonia was the first to introduce next-generation self-checkouts in the Baltics. "This agreement represents a major milestone for StrongPoint. It reflects the confidence our long-standing customer places in our outstanding local Baltic team, built through a long-standing close partnership and a strong culture of customer intimacy. This is our first major Vusion Electronic Shelf Labels project following the launch of our multi-faceted partnership, and it demonstrates both the potential and the strategic importance of our collaboration with Vusion," said Jacob Tveraabak, CEO of StrongPoint. "Together with StrongPoint, we are supporting Coop in transforming store operations. We connect the shelf to digital workflows, enabling faster, smoother operations, while elevating in-store execution. The result is a more efficient, scalable model that better serves both store teams and customers. This milestone also reinforces our growing footprint in the Baltic region," said Sébastien Fourcy, EVP EMEA at Vusion. Vusion & StrongPoint. Vusion is the world's leading innovator of retail IoT solutions to digitalize stores. Vusion revolutionizes in-store operations by transforming shelves into smart, connected assets. Together, StrongPoint and Vusion, help retailers transform and build efficient, data-driven and customer-focused store operations across the Nordics, enabling them to move faster, operate smarter and exceed shopper expectations. Through automation, real-time data and intelligent digital touchpoints, together StrongPoint AS strengthen Store Operational Excellence, Data-Driven Commerce, Local eCommerce, Retail Media and Shopper Experiences. This includes capturing in-aisle shopper behavior to generate insights that optimize planograms, signage and product placement, while also enabling retailers to create new revenue through data driven retail media and communications strategies.

Mass Market Retailers
Mar 30th, 2026
Walmart Mexico extends strategic partnership with Vusion.

Walmart Mexico extends strategic partnership with Vusion. Vusion to deploy connected store platform across Express Stores and Supercenters March 30, 2026. 2:26 PM PARIS - Walmart de México y Centroamérica, the largest retailer in Mexico, is expanding its collaboration with Vusion, the global leader in AI-powered digitalization solutions for physical commerce, to deploy the EdgeSense connected store platform across its Walmart Express stores and begin the transformation of its Supercenter fleet. This initiative builds on the growing global collaboration between Walmart and Vusion, following the successful deployment of Vusion's connected store technologies across Walmart US stores. The expansion reinforces Vusion's role as a strategic technology partner supporting Walmart's connected store transformation. Under this agreement, Walmart Express stores will be fully deployed with EdgeSense technology by the end of 2026, marking the first large-scale rollout of the platform in Latin America. Following this phase, Walmart Mexico also plans to expand the deployment to Walmart Supercenters, significantly accelerating the company's digital store modernization strategy. Across the initial deployment, Walmart Express stores will be equipped with more than 1.7 million electronic shelf labels and over 180,000 EdgeSense smart rails, creating one of the largest connected store technology deployments in Latin America. Walmart Mexico will also begin a pilot deployment in its Bodega format, evaluating how EdgeSense technology can support additional store formats as part of the company's long-term connected store strategy. EdgeSense is Vusion's next-generation connected store platform, combining intelligent shelf infrastructure, computer vision, artificial intelligence (AI), electronic shelf labels, and real-time retail data to create a unified operating system for physical stores. The platform enables retailers to automate store operations, improve inventory accuracy, and unlock new data-driven capabilities across merchandising, and shopper engagement. Through this initiative, Walmart Mexico aims to: * Deliver a more personalized and seamless customer experience * Improve associate productivity through workflow automation and reduce manual tasks * Modernize stores with AI-ready infrastructure to support future innovation "The deployment of EdgeSense will help us further modernize our store operations and empower our associates to focus on serving customers," said Paul Lewellen, Chief Operating Officer of Walmart de México y Centroamérica. "This initiative represents an important step in strengthening our operational capabilities while continuing to improve the shopping experience for millions of customers across Mexico." Philippe Bottine, Deputy CEO and EVP Vusion Americas, highlighted the strategic importance of the expansion: "We are very excited that Walmart is expanding its relationship with Vusion to Walmart Mexico. The rollout of EdgeSense across Walmart Express stores and the planned expansion to Supercenters represent a major milestone in our shared vision of building the connected store of the future. By combining AI, computer vision, and real-time data, EdgeSense helps retailers achieve new levels of operational excellence while delivering better experiences for both associates and shoppers." With this deployment, Walmart Mexico becomes the first retailer in Latin America to deploy EdgeSense at scale, positioning the company as a leader in retail innovation across the region. Vusion looks forward to supporting Walmart Mexico as it continues to advance its connected store strategy and accelerate the digital transformation of its retail operations.

PR Newswire
Mar 30th, 2026
Walmart Mexico deploys EdgeSense platform across Express stores with 1.7M electronic shelf labels by 2026

Walmart de México y Centroamérica is expanding its partnership with Vusion to deploy the EdgeSense connected store platform across its Walmart Express stores by the end of 2026, with plans to extend the technology to Walmart Supercenters. The deployment will equip Walmart Express stores with over 1.7 million electronic shelf labels and 180,000 EdgeSense smart rails, marking the first large-scale rollout of the platform in Latin America. Walmart Mexico will also pilot the technology in its Bodega format stores. EdgeSense combines intelligent shelf infrastructure, computer vision, artificial intelligence and real-time retail data to automate store operations and improve inventory accuracy. The initiative builds on Walmart's existing collaboration with Vusion in the US and positions Walmart Mexico as the first retailer to deploy EdgeSense at scale in Latin America.

8th & Walton
Mar 30th, 2026
Walmex makes tech bet on Vusion - chain store age.

Walmex makes tech bet on Vusion - chain store age. Walmart de México y Centroamérica (Walmex) is expanding its partnership with technology provider Vusion to deploy the EdgeSense connected store platform and electronic shelf labels across its Walmart Express and, eventually, Supercenter formats. Key takeaways: * Major connected store expansion: Walmex will equip Walmart Express stores with over 1.7 million digital shelf labels and 180,000 smart rails, creating one of Latin America's largest retail tech deployments. * Focus on automation and AI readiness: The EdgeSense system integrates AI, computer vision, and real-time data to streamline operations, enhance accuracy, and prepare stores for future innovation. * Improved customer and associate experience: By modernizing its infrastructure, Walmart aims to boost staff productivity, reduce manual tasks, and deliver a more seamless and personalized shopping experience.

Vusion
Mar 18th, 2026
Vusion partners with INTERSPAR to bring its customers' experience to the next level.

Vusion partners with INTERSPAR to bring its customers' experience to the next level. Vusion's advanced technology will enable INTERSPAR to streamline store operations and enhance product visibility across their stores in Austria March 18, 2026 - Vusion, the global leader in AI-powered digitalization solutions for physical commerce, announced today it is partnering with one of the Austrian grocery leaders, INTERSPAR. The subsidiary of SPAR Österreichische Warenhandels AG will deploy its cutting-edge solutions across INTERSPAR and Maximarkt stores in Austria. With the Vusion platform, INTERSPAR now manages pricing and promotions centrally across all stores, eliminating manual updates and speeding up execution with accuracy. To meet the communication needs of different product categories, the retailer uses a range of Vusion's electronic shelf labels (ESL). Larger displays are especially effective in fresh areas like bakery and delicatessen, where clear visibility of ingredients, allergens or promotional messages is essential. This flexible setup ensures customers always see accurate, up-to-date information at the shelf, building transparency and trust. Furthermore, the technology enables shop-in-shop systems, such as those operated by SPAR Group's meat and sausage manufacturer TANN in INTERSPAR stores, to control their price and product communication independently. This way they can flexibly manage promotions, keep their inventory balanced and eventually offer their customers a better experience. "After rolling out Vusion's electronic shelf labels in 27 INTERSPAR hypermarkets, we are planning to deploy around 20 additional locations this year. The four-color ESLs provide accurate price and product information, while colored frames, for example for organic products, offer additional guidance. Our employees benefit from faster processes, giving them more time for personalized customer service," says Johannes Holzleitner, Managing Director of INTERSPAR Austria. "By adopting our latest technologies, INTERSPAR is set to boost operational performance and reinforce shopper trust through real-time pricing accuracy and transparent shelf-edge communication. INTERSPAR's confidence in our cutting-edge solutions reflects the strong momentum behind our mission to digitally transform physical retail across the DACH region." commented Sébastien Fourcy, SEVP EMEA, Vusion. INTERSPAR also benefits from the native integration into the wireless infrastructure of the stores. This enables to saves costs by avoiding additional hardware and installation, and also accelerates the rollout itself. About INTERSPAR INTERSPAR, the largest subsidiary of SPAR Österreichische Warenhandels-AG, has developed into the market leader in the hypermarket sector since its founding in 1970, employing more than 10,000 people. The company operates 78 INTERSPAR locations, around 70 gastronomy outlets, and eight in-house artisan bakeries. INTERSPAR offers everything for daily life at home in a unique combination of around 50,000 food and non-food products on retail spaces of up to 5,000 m^2. The innovative online shop for home and leisure at interspar.at features 10,500 products for the kitchen, dining, and household. As one of Austria's most comprehensively stocked wine retailers, INTERSPAR offers up to 4,700 wines, spirits, delicacies, a wide variety of herbs and spices, as well as coffee and tea specialties in its stores and online at weinwelt.at. INTERSPAR's shopping services - including ordering, reservation and in-store pickup, or home delivery - complement its online offering. Mag. Johannes Holzleitner has been Managing Director of INTERSPAR since 2021. For further information, visit interspar.at/unternehmen. Related insights Vusion Group is here to help make your store smarter and more efficient.