Customer Support Assistant

Job Description

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Maintain accurate records of customer interactions and transactions

• Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions

• Provide information about products, services, and policies

• Collaborate with other departments to address client needs efficiently

• Assist in administrative tasks as needed to support the team

• Follow communication procedures and guidelines to ensure quality and consistency

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

• Minimum of 1 year of customer service or administrative experience

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient with Microsoft Office Suite and customer management software

• Ability to multitask, prioritize, and manage time effectively

• Professional demeanor with a strong work ethic