Senior Family Access Manager

Seeking talent near Dallas, TX; Ft. Worth, TX; and Oklahoma City, OK

Provide expert field-based access and reimbursement support.  Responsible for serving as a dedicated point of contact to healthcare providers and Rett families for their on-label Trofinetide access related questions in his/her geographic territory. The role acts as an integral liaison between HCP, patient families, hub/specialty pharmacy, and payers. The FAM will act as the subject matter expert for other Acadia Commercial, Medical and Advocacy team members. The FAM will be responsible for the continued development and evolution of the FAM organization and Patient Support Services as a whole.  The FAM is a non-demand generation role within Acadia.

Primary Responsibilities:

• Subject matter expert in preventing and addressing access and reimbursement issues through education and problem-solving
• Educate healthcare providers and patient families on navigating the patient access process
• Proactively work with assigned Center of Excellence (COE) and HCP accounts to build and maintain Trofinetide access related knowledge
• Work seamlessly and in coordination with Acadia customer support services, hub/specialty pharmacy, and other field teams while supporting patient access
• Escalate local payer issues to Family Access leadership
• Condense complex issues into simple solutions by working with cross-functional peers to improve the customer experience, educate providers on access and reimbursement requirements, coverage status, and payer appeals requirements, processes and timelines
• Demonstrate deep knowledge of Acadia Customer Support Programs and serve as the expert in assigned territory
• Provide in-service to COE and community physician offices on all aspects of the prescription process including but not limited to; prior authorization requirements, hub/specialty pharmacy process and patient family resources
• Communicate with patient families and Care Givers, to help navigate and clarify access questions
• Provide expertise on region specific plans, local Medicaid plans and challenging national plans to FAM team members and commercial partners in tandem with FAM leadership
• Serve as subject matter expert driving partnership opportunities, problem solving solutions and implementation of strategic initiative
• Identify and execute on opportunities to provide leadership within the FAM team and cross functionally
• Provide formal mentorship with new FAM team members
• Provide informal mentorship and development opportunities to cross functional colleagues interested in Patient Support Services
• Identify training and development opportunities related to Patient Support Services and the broader organization
• Ensures that all actions, both internally and externally working on Acadia’s behalf are in compliance with all laws regulations, policies and demonstrates Acadia values

Education/Experience/Skills:

Bachelor’s degree and 7 years of relevant experience in Pharmaceutical Sales, Access, National Accounts, Specialty Pharmacy, Nursing, etc., with extensive experience and technical expertise associated with access and reimbursement; MBA is a plus.  Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.  Two years (2) of Access or Leadership experience (Market Access, Patient Access, National Accounts, Sales Management and/or Access Leadership.  Equivalent combination of relevant education and applicable job experience may be considered.

• Medicaid expertise strongly preferred
• Product Launch experience strongly preferred
• Rare Disease experience strongly preferred
• Account Management experience preferred
• Advocacy experience preferred
• Strong background and understanding of field environment in healthcare industry
• Track record of increased responsibilities
• Strong history of successful cross functional collaboration
• Demonstrated success in leading without authority
• Experience working with provider offices such as a physician practice, patient assistance programs, or similar pharmaceutical support program strongly preferred
• Exemplary interpersonal skills
• Must display a patient-centric mentality with a high degree of emotional intelligence and empathy
• Empathetic listening skills in order to interact effectively with customers
• Exceptional organizational and time management skills
• Understand HIPAA rules and regulations related to patient privacy
• Strong written and verbal communications as well as presentation skills
• Excellent computer skills, including knowledge of Microsoft Office products including Outlook, Excel, Word and Power Point
• Ability to manage expenses within allocated budgets
• Adaptable and open to an environment of change
• Must be a fast learner, flexible, able to work independently, and able adjust
• Strong enthusiasm with a drive to succeed within a team
• Ability to travel up to 70%, depending on territory

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, see, talk or hear in a standard office environment and independently from remote locations. Employee must occasionally lift and/or move up to 20 pounds.  Ability to travel by car or airplane independently up to 70% of the time and work after hours if required by travel schedule or business issues.  This position is geographically based.

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