About Stellar Health:
Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes.
At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.
Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners) with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients.
About the position:
The Stellar Care Coordination Team works closely with providers and insurance companies to help monitor and improve patient quality of care. This is done through various preventive care coordination initiatives.
The Care Coordinator conducts telephonic outreach to patients to encourage compliance with primary and preventive health maintenance visits and to educate members on how to access services within the assigned area. Coordinator(s) in this position will work as an extension of medical practices outreaching patients.
The Coordinator in this role support providers and Stellar Operations team with:
- Coordinating and monitoring member appointments for preventative health visits via the web-based Stellar application. Training will be provided on the Stellar application.
- Serving as an extension of Stellar medical practices to help communicate health needs and ensure patient/patient families complete important appointments
- Care Coordinator(s) must be comfortable communicating telephonically with patients, providers, and pharmacies.
As a Care Coordinator at Stellar, you will work closely with internal stakeholders including practice managers and operational leads working collaboratively to meet company goals.This role will report into Stellar’s Chief Medical Officer. This position primarily works remotely conducting telephonic outreach but may require some contact with provider offices.
As a Senior Outreach Coordinator, you should have:
- High school diploma or GED; Associate Degree or higher preferred
- Previous health care coordination experience or customer service experience in a health-related field or environment (doctor’s office, hospital or health clinic, or member service representative of a health plan).
- Strong communication and interpersonal skills; excellent oral and written communication skills with a knack for building relationships with patients over the phone.
- Dedication to delivering world-class customer experience. You exhibit empathy, courtesy, helpfulness and efficiency.
- Strong critical thinking, organizational skills and the ability to work effectively in a fast paced, ever evolving environment
- Knowledge of clinical terminology and health information systems strongly preferred; familiarity with reviewing medical charts.
- Experience utilizing electronic medical records and/or online scheduling systems
- Proficiency in MS office (including google spreadsheets). Ability to learn Stellar documentation and care coordination applications.
- Bilingual (English/spanish) not required but a plus
- Ability to work Monday - Friday 8 hours in your time zone of residence.
Pay:
At Stellar, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Stellar’s salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar’s bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
- The base salary range for a Senior Outreach Coordinator is $70,000-$90,000 and will be eligible for equity and an annual performance based bonus.
Perks & Benefits:
Stellar offers a carefully curated selection of wellness benefits and perks to our employees:
- Medical, Dental and Vision Benefits
- Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
- Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
- Company sponsored One Medical memberships and Citibike memberships
- Medical Travel Benefits
- A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
- Stock Options & a 401k matching program
- Career development opportunities like Manager Training, coaching, and an internal mobility program
- A broad calendar of company sponsored social events that for our in-office and remote employees
Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.
We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.
Stellar Health Employment Privacy Notice
At Stellar Health, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team.
- Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @stellar.health email address.
- Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
- We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the Stellar Health People Ops Team with an @stellar.health email address.
If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate, please contact [email protected]. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.
