Director User Experience

Job Description

The Director of UX will work closely with the Director of UX + UI and an existing team of high performing Designers to create the user experience for the core journeys and products of AmericanExpress.com. You will partner closely with product owners, usability testing leads, and engineers to enhance the overall quality, value, and experience of our products and core journeys. As the Director of UX you will be hands on in all aspects of user experience including: gathering and understanding business & user requirements, creating information architecture diagrams and user flows, building detailed wireframes, high & low fidelity prototypes and the creation of new concepts. The Director of UX will lead the User Experience for our core set of products and journeys. Responsibilities include: 

• Deliver on outcomes 

• Drive change through currency, adaptability, and innovation

• Transform ideas, business opportunities, research and creative vision into tangible products and services that provide clear, usable, useful and desirable outcomes for users

• Lead development of all UX assets and deliverables to ensure they are thorough, thought-through, intuitive, easy to use, timely, and gorgeous 

• Lead and establish best practices and design thinking / process - driving best digital experiences 

• Lead UX design team in agile, fast moving environment 

• Lead teams of UX designers through all phases of product development, ship, and iterate

• Manage relationships guiding global business partners, brainstorm, ideate and create concepts which form the user experiences cross channel (mobile, tablet and desktop )

• Work in collaboration with key project team members, including user experience researchers, product owners, tech leads, developers, strategy, PM, and visual design 

• Be a passionate advocate for the user, ground ideas in data driven solutions by partnering with our User Experience Research team to incorporate customer insights and principles throughout the creative process. 

• Ensure adherence to design best practices, standards, brand consistency 

Qualifications

• 10+ years UX experience designing consumer facing applications, websites and mobile experiences

• Innate gift to simplify

• Profound capacity to turn complex interactions into intuitive user experiences

• Posses a deep and recognizable commitment to user empathy

• Brilliant designer

• Motivated leader – can inspire a cross disciplinary team with loyalty, commitment, and quality of delivery

• Exceptional skills in ideation, sketching, wireframing, user flows, mapping and information architecture 

• Fluency with design tools, most notably OmniGraffle, Ilustrator, Photoshop, InDesign, Invision and/or other UX & prototyping software 

• Clear and current understanding of the capabilities and limitations of HTML, CSS, JavaScript & developing platforms

• Demonstrated experiences launching products on javascript frameworks, designing responsive cross channel services and applications, and delivering UX works within agile production 

• Driven explorer to improve user needs and make life easier for the user without the user asking

• Data sleuth – great skill combing through analytics and behavioral insights to generate new experiments and opportunities to improve our products and differentiate the user experience 

• Clear and confident communicator with an affinity for visual storytelling , knows how to communicate with team, peers, and business leads 

• Ability to learn quickly and provide UX leadership in a dynamic and matrixed environment 

• Strong portfolio showing breadth of UX Design work 

• Experience with service design a +!

Additional Information

To Set up Interview please contact:

Vishwas Jaggi
973-475-7482