Full-Time
Customer Service Manager in Training
Updated on 8/1/2026
Leon’s Furniture
Canadian furniture, appliance, and electronics retailer
No salary listed
Sherbrooke, QC, Canada
In Person
Relocation is an asset but not required.
 Administrative & Executive Assistance (1) |
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- Strong customer experience management skills; prior management or supervision experience in a retail environment is an asset.
- Ability to manage multiple priorities simultaneously.
- Strong leadership and interpersonal skills, with the ability to lead by example.
- Ability to train, develop, and inspire others to succeed.
- Strong organizational and time-management skills.
- A people-oriented approach and a genuine desire to work with and assist customers and employees.
- A goal-oriented approach.
- Personal commitment to continuous professional development, with ambition and willingness to learn and grow.
- Willingness to relocate is an asset but not required.
- Supervise the head office and customer service department, ensuring customers receive excellent service by telephone, email, and in person.
- Ensure the accuracy and security of customer orders, personal information, and payment details.
- Manage finances and accounts payable.
- Develop the team and create a supportive, collaborative teamwork environment.
- Liaise with head office to share feedback and ensure employees and managers have the information needed to perform their work effectively.
- Manage spare parts, repairs, manufacturer returns, and damaged products.
- Train and develop people and build a talent pipeline for future managers.
- Conduct interviews, hire, and onboard new employees, ensuring a positive and successful onboarding process.
- Ensure compliance with provincial legislative requirements.
- Resolve customer issues and provide a positive, seamless service experience.
- Manage performance and develop action plans.
- Ensure compliance with company policies and procedures.
- Process and submit payroll for all store employees.
- Maintain open communication with all store departments.
- Remain available and accessible to support the employee team.
- Manage daily store operations and ensure compliance with company policies and procedures.
- Prepare and lead effective, engaging meetings.
- Assist the general manager and other department managers.
- Complete daily, weekly, monthly, and quarterly reports.
- Ensure the general safety of the store, employees, and customers.
- Perform other assigned duties.
Leon's Furniture is one of Canada's largest furniture and home goods retailers, selling living room, bedroom, dining, and home-office furniture plus mattresses, major appliances, electronics, and outdoor and décor items through corporate and franchise stores and an e-commerce site. Shoppers buy in showrooms or online, where they can locate stores, book appointments, and track deliveries, and purchases are backed by free local delivery, installation, protection and warranty plans, and FlexitiCard financing with 0% interest over 36 months. What sets Leon's apart is its longevity and family ownership—founded in 1909 and still run by the Leon family—paired with a network of over 10,000 associates across corporate and franchise stores nationwide and an emphasis on Canadian-made products. The goal is to make Canadians comfortable at home by offering a broad range of furnishings and appliances with financing, delivery, and service nationwide.
Company Size
N/A
Company Stage
IPO
Headquarters
N/A
Founded
1909
Simplify's Take
What believers are saying
- Online merchandising across six sites can improve traffic and conversion analytics.
- Commercial demand from builders, hotels, and property managers supports higher-value orders.
- Service and protection-plan attachment can lift margins beyond product sales.
What critics are saying
- Wayfair, IKEA, and Amazon intensify price and convenience competition.
- Elevated financing costs depress discretionary furniture and appliance demand.
- Banner overlap across Leon’s, The Brick, and outlet formats can cannibalize sales.
What makes Leon’s Furniture unique
- Leon’s runs six e-commerce sites across its main banners.
- The company serves residential and commercial customers across Canada.
- Its repair, warranty, financing, and credit insurance offerings create cross-sell revenue.
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Benefits
Profit Sharing
Employee Discounts
Training Programs
Health Insurance
Dental Insurance
Flexible Work Hours
Employee Stock Purchase Plan