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Tessera Data
Compliance Operations Specialist II
Posted on 8/11/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • 1-2 years of escalated customer service and dispute processing experience in a similar environment
  • 1-2 years of experience in FCRA-related dispute management
  • Strong understanding of FCRA laws, CRA responsibilities, and industry standards
  • Strong ability to juggle priorities and manage your time
  • Attention to detail and extremely well organized -- not afraid to dig deep and handle a large workload
  • Ability to make judgment calls -- self-driven and able to thrive while working independently
  • Strong problem solving skills
  • High quality work at a good pace
  • Process and solution oriented: able to identify basic process issues and think of initial ideas for improving them
  • Works well under pressure, comfortable in working within time restrictions and deadlines
  • Excellent verbal and written communication skills and ability to manage cross-functional communications across teams
  • Ability to diffuse difficult situations
  • Ability to deliver training across various experience levels within a team
Responsibilities
  • Review and confirm the details provided by applicants to determine course of action regarding disputes both by phone and email
  • Handle inbound consumer disputes, furnisher notifications, and full file disclosure requests according to legal requirements
  • Investigate disputes by contacting courts by phone or public access searches to validate consumer claims
  • Work cross-functionally with internal teams to ensure the intake process is compliant, accurate, and provides a great customer experience
  • Identify basic process gaps to improve quality and timeliness of dispute intake
  • Conduct agent training on dispute topics, as directed by management
Checkr

501-1,000 employees

Automating professional background checks
Company mission
Checkr powers people infrastructure for the future of work. With artificial intelligence and machine learning, Checkr's solutions make background checks faster—building a fairer future by designing technology to create opportunities for all.
Benefits
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to 25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend, home office stipend
Company Values
  • Humility: We are respectful and free from arrogance. We put the success of our employees over our company and are excited to learn from each other.
  • Transparency: We trust each other to communicate the good and the bad as it relates to doing our best work. We aren’t afraid to voice our opinions and are receptive to feedback.
  • Grit: We are passionate and hustle to raise the bar. We persevere through our challenges and grow from our failures.
  • Ownership: We strive for thoughtful impact, take pride in our work, and hold ourselves accountable. We step up and take on new challenges to help further the success of the company.
  • Connection: We genuinely care about each other and understand that our people are our power. We celebrate our lived experiences and enjoy helping and supporting each other.