Full-Time

Implementation Analyst

Permitting & Licensing

Posted on 5/29/2024

OpenGov

OpenGov

501-1,000 employees

Cloud software for government operations

Government & Public Sector

Mid

Chicago, IL, USA

Requirements
  • 2+ years of experience in software implementation consulting or transferrable work with external clients preferred.
  • Knowledge and experience in analyzing and reporting large volumes of financial and operational data, in addition, to experience with government operational concepts and practices.
  • Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.
  • Strong skills in the conceptualization of patterns, modeling, and design.
  • Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports.
  • ETL tools, ETL report creation, macros, and visual basics are not required, but highly desirable.
  • Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs.
  • Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service skills.
Responsibilities
  • Drive and manage new customer implementations from start to finish.
  • Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.
  • Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform.
  • Understand customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that will improve customer workflow.
  • Become an expert in governmental processes across multiple states.
  • Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers.
  • Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.
  • Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”

OpenGov Inc. specializes in delivering cloud-based software uniquely designed for local governments, state agencies, school districts, and special districts. The company fosters a culture of enhanced collaboration and efficiency, making it an excellent workplace for those interested in facilitating effective governance and communication between public sector entities and their communities. Employees at OpenGov are positioned at the forefront of technological advancements that streamline budgeting, procurement, asset management, and regulatory processes, ensuring an engaging and meaningful work environment.

Company Stage

M&A

Total Funding

$2B

Headquarters

San Jose, California

Founded

2012

Growth & Insights
Headcount

6 month growth

6%

1 year growth

13%

2 year growth

60%

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers