Manager – Frozen

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.

Here’s what you’ll do: 

• Supports the department’s staff efforts and work through timely response to questions, with a caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues

• Determines variety and quantity of products and department supplies to be ordered or produced, according to orders and/or sales projections

• Monitors and controls department costs and expenses; includes maintaining proper ordering and inventory control, ensuring proper weighing procedures, controlling shrink, and monitoring displays

• Conducts inventories and cycle counts as required

• Develops and achieves the departmental budget, such as departmental contribution to overhead, margin, gross profit, labor and purchase goals

• Provides insight and input in department personnel decisions such as hire, discipline, reward and termination

• Ensures proper training to all employees

• Maintains a safe work environment for employees, vendors and customers

• Observes sales floor and back stock conditions; takes action to correct areas of opportunity

• Monitors and addresses customer issues or questions

• Sustains a high level of product knowledge and product preparation

• Works toward continuous quality improvement

• Stays current with changing company technology, including software programs

• Leads, coaches, teaches and reinforces Metcalfe’s culture, customer service, and performance expectations to all Department employees

• Upholds, supports, and promotes all company policies and procedures

• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.

• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.

• Develop and implement a plan that results in meeting company goals and key performance indicators.

• Additional responsibilities may be assigned as needed. 

Here’s what you’ll need: 

• High School Graduate (Required) or Equivalent (GED). 

• Two years of retail experience preferred. 

• One-year supervisory experience preferred.

• Strong written and verbal communication, and bookkeeping skills.  

• Good organization, prioritization, decision-making, problem solving and conflict management skills. 

• Strong leadership abilities with capability to work in a hands-on environment.  

• Good strategic planning and business acumen skills.  

• Good knowledge of retail store operations; knowledge of retail management systems.  

• Proficient in Word, Excel and PowerPoint.  

• Depending on company location, ability to communicate in Spanish is highly desirable. 

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.

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