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Senior Business Insights Analyst
Customer & Partners
Posted on 6/29/2022
San Jose, CA, USA
Experience Level
Desired Skills
Business Strategy
Data Analysis
SAP Products
Power BI
  • Self-starter with a high degree of motivation to go above and beyond the task at hand. Demonstrated passion for connecting the dots, digging deeper to uncover stories and trends in data, with a keen eye for detail
  • Exposure to enterprise business processes across Customer Success, Renewals, Professional Services, Usage Analytics, Customer Support, etc. in a cloud-based business model
  • Experience using data to drive business decisions including the ability to structure problems for analysis, analyze the data, and provide actionable recommendations through effective and compelling storytelling
  • Exceptional verbal and written communication skills and ability to engage effectively at all levels of the organization, to both technical and non-technical audiences
  • Demonstrated ability to work collaboratively and effectively across different functions
  • Advanced SQL skills with the ability to perform effective querying involving multiple tables and subqueries. Experience with SAP Hana or Snowflake a plus
  • Experience with Tableau and/or Power BI (or similar analytical packages)
  • Advanced Excel and PowerPoint skills
  • Experience with R, SAS, or Python a plus
  • Lead analytics projects to help us better understand our customer base and partner community. Derive actionable insights from analysis of real-time business dashboards that will drive business decisions and actions
  • Improve operational excellence through proactive identification and execution of initiatives that create efficiency, remove obstacles, or create improved processes and approaches to the business. This includes identifying ways in which tools can be built and deployed to improve workflows
  • Apply expertise in quantitative analysis and presentation/visualization of data to see beyond the numbers; transform raw data into actionable insights and recommendations
  • Alert the Data Quality, Analytics and/or Business teams to real-time events impacting the customer experiences or business operations
  • Create frameworks to better understand and monitor key business activities. Contribute solutions to improve monitoring and alert systems for Data and Analytics
  • Build cross-functional relationships and be able to establish resources to help solve complex interdisciplinary problems on behalf of the business. Proactively identify areas for deeper analysis and study
  • Partner with key business leaders. Prepare analysis and recommendations for strategic decision-making
  • Keep the real-time pulse of the business within our Customer & Partner organization. Quickly identify emerging trends, appropriately triage and action any anomalies found in day-to-day activities and operations
  • Become a game-changing extension of the Analytics organization that directly affects overall company strategy and growth
  • Bachelor's Degree in an analytical field (e.g., Mathematics, Computer Science, Statistics, Business or a related field). Master's Degree is a plus
  • 3+ years of prior experience in business, strategy, analytics and/or research or equivalent

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble