Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Training Lead (IT) is accountable for establishing, leading, and continuously evolving the enterprise Training Practice within the IT organization. This role defines training strategy, standards, and methodologies while also designing and delivering high‑impact learning solutions for technology platforms and systems. As a recognized expert, the Training Lead mentors and develops training practitioners, ensures quality and consistency of learning solutions, and drives a culture of continuous improvement and excellence in training

Key Accountabilities

Define and execute the enterprise IT Training Practice strategy aligned to organizational goals
Establish and standardize training methodologies, tools, processes, and best practices
Lead, mentor, and develop a team of training practitioners, including hiring and capability development
Oversee the design, development, and delivery of training programs for software applications and systems
Conduct training needs analysis and ensure learning solutions meet business and learner needs
Ensure quality, consistency, and effectiveness of training delivery across the organization
Partner with IT leaders, business stakeholders, and vendors to align training initiatives
Drive continuous improvement by monitoring outcomes and incorporating emerging learning trends and technologies

Key Skills & Experience

10+ years of experience in training and development, including leading enterprise training teams
Bachelor’s degree in IT, Business, Education, Instructional Design, or related field; CTDP or equivalent certification preferred
Deep expertise in training methodologies, adult learning theory, and instructional design
Proven experience designing and delivering training for enterprise technology platforms and applications
Strong leadership, coaching, and people management capabilities
Experience building and maintaining training content, course materials, and LMS solutions
Excellent stakeholder management, communication, and facilitation skills
Strategic mindset with the ability to translate complex concepts into practical, business‑focused learning solutions

Compensation:

The target hiring range for this position is $90,729.60 to $113,422.40 with a maximum of $136,094.40.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

Training Lead

The Salvation Army

Compensation Overview

Key Accountabilities

Key Skills & Experience