Preferred Qualifications:

• English language communications required. 

• Excellent customer service skills. 

• Advanced computer skills; Opera, Workbook, and Delphi.fdc systems experience preferred. 

• One year of experience in the hotel industry is preferred.

• Requires full availability including days, nights, weekends, and holidays.

Responsibilities:

• Coordinates the exceptionally friendly, professional, and efficient reception, registration, and account settlement for all hotel VIP guests. 

• Oversees the satisfaction of all guest requests and the resolution of all complaints received by any hotel- designated VIP. 

• Contacts VIP guests in advance of their arrival to the hotel to determine any special services required and then acts to deliver these special services. 

• Ensures delivery and maintenance of amenities at arrival and throughout the stay.  

• Works with Housekeeping, Engineering, Room Service, Meetings & Events, and Sales to satisfy all VIP requests. 

• Maintains accurate recaps of groups and high transient periods. 

• Attends pre-conference meetings when required. 

• Reviews group resumes and billing profile information.

• Other duties as assigned.