Compensation Overview

At Google DeepMind, we value diversity of experience, knowledge, backgrounds and perspectives and harness these qualities to create extraordinary impact. We are committed to equal employment opportunity regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, pregnancy, or related condition (including breastfeeding) or any other basis as protected by applicable law. If you have a disability or additional need that requires accommodation, please do not hesitate to let us know.

Snapshot

The People Experience team plays a crucial role in delivering impactful solutions and advice on complex employee process matters. As part of the broader People Operations team, you will contribute to providing strategic guidance to the P&C organization, enabling efficiency and scale. Additionally, you will contribute to projects and programs designed to enhance our culture and wider organization. This role is a fixed-term contract of 6 months.

About Us

Artificial Intelligence could be one of humanity’s most useful inventions. At Google DeepMind, we’re a team of scientists, engineers, machine learning experts and more, working together to advance the state of the art in artificial intelligence. We use our technologies for widespread public benefit and scientific discovery, and collaborate with others on critical challenges, ensuring safety and ethics are the highest priority.

The Role

We are seeking a P&C Partner (Operations) in our New York office to provide vital support to Google Deepminders as part of our People Experience team. This role focuses on triaging employee queries within our query management tool (POps Connect) and resolving queries. 

Key Responsibilities:

• Problem solving: Anticipate problems and identify solutions, using your judgement and discretion to determine and plan the next steps of your work. 
• Query resolution: Review incoming employee queries within the POps Connect tool allocate a tier categorisation, allocate or resolve.  
• Process actions: Action employee lifecycle process steps e.g. flexible working terms changes, location flexibility requests and drafting of garden leave letters for exits.
• Escalation: Identify and escalate queries outside of scope to the appropriate team member or team.
• Communication: Maintain clear and professional communication with employees, keeping them informed of the status of their queries.
• Project support:  Leaning into projects focusing on operational and process improvement across People Experience processes. 
• Data and analysis: Collate and analyse monthly stats on focus areas for the team using internal tool data functionality.

About You

In order to set you up for success as a P&C Partner at Google DeepMind,  we look for the following skills and experience:

• You have experience of operating within a HR team advising on process application and improvement, preferably within a small but fast growing business, where you had a role supporting efficiency.
• You have an interest and understanding of operationalising processes.
• You enjoy a blend of reactive problem solving and proactive improvement focused work.  
• You are able to build solid relationships with people quickly; you put them at ease and create understanding. You enjoy spending time with people and have a high sense of empathy.
• Being extremely organised, you are used to working at pace and balancing many different tasks. You are proactive and see what needs to be done.
• You are comfortable with ambiguity and enjoy changeable environments where you can implement creative and innovative ideas.
• You enjoy variety and feel that no task is too big or too small.
• You like operating independently but also love being part of a highly encouraging and collaborative team. 
• You share information and support the growth and development of others in your team and understand that succeed or fail, we do so as a team.
• You are looking for a career defining role in a mission-driven and pioneering organisation. The chance to be a key part of something extraordinary! 

In addition, the following would be an advantage: 

Data-Driven Mindset: Comfortable using data to inform decision-making and identify areas for process improvement