Laundry/Support Services

Scroll down for a testimonial of an associate working in Support Services.

Job Profile Summary:

Provide a positive image of the hospital and medical centers and other hospital owned or managed facilities through maintaining and continually improving a clean, orderly, immaculate and safe work environment. Supports and serves the needs of all our customers: patients, associates, visitors, physicians, volunteers, contractors, vendors, and public, by performing non-clinical tasks in a professional and hospitable manner.

Job Description:

Essential Responsibilities:

1. Laundry Responsibilities

• Sort soiled linen into appropriate wash classifications and by weight.
• Load soiled linen into industrial size washer/extractors and input wash formula to be used into computer.
• Clean and disinfect soiled linen carts after each use monthly
• Provide a steady and timely flow of clean linen to clean linen processing.
• Monitor usage and ordering laundry cleaning chemicals and detergents as needed.
• Keep Linen Room/Work Area in clean and orderly condition.
• Conduct linen inventories.
• Inspect areas assigned and work performed to ensure cleanliness.

2. Supply Distribution Responsibilities

• Stock Hospital housekeeping closets
• Prepare linen orders for satellite facilities and physician offices.
• Organize and distribute medical, office, and linen supplies to satellite facilities and physician offices.
• Pick up and deliver equipment to satellite facilities as requested.

3. Housekeeping/Laundry/Distribution Responsibilities:

• Clean patient rooms
• Maintain assigned equipment for cleanliness and report repairs needed immediately.
• Know and demonstrate the correct use of chemicals, supplies and tools assigned.
• Perform SSA II tasks as needed or assigned. (See SSA II job description) 　

4. Minimum Performance Standards: Fulfill Hendricks Regional Health Minimum Performance Standards, i.e. attendance, orientation/training, departmental meetings, uniform, etc.

5. Support Services Department Standards: Use department standards as guides to learning, performing, and evaluating work. Department standards are vital to both individual and departmental performance appraisal.

6. Guest Relations: Demonstrate courtesy, compassion and respect in interactions with all customers through good hospitality skills and behavior.

7. Legal/Regulatory Compliance: Protect the welfare of patients and staff and support legal/regulatory compliance by properly reporting any evidence of abuse, neglect, or harassment, or any other questionable activities.

8. Confidentiality/Privacy: Protects the right to privacy for all patients and/or Hospital associates.

9. Teamwork: Support the goals, objectives, and standards of the Support Services team by maintaining an attitude of cooperation, collaboration, and constructive communication.

• Demonstrate awareness of unassigned and uncompleted tasks/responsibilities and take initiative to complete them.
• Offer assistance to peer associates to complete tasks/responsibilities in a thorough and timely fashion.
• Encourage/assist others whenever possible to improve job knowledge and skills.
• Find and support ways for the Support Services team to better utilize resources to deliver the best possible services.

10. Communication: Interact with others (both verbally and non-verbally) in a respectful, dignified, professional manner.

• Keep supervisor and peer associates aware of needs as they arise.
• Encourage others to participate in developing solutions to meet needs.
• Eliminate uncertainty by seeking answers to questions from reliable sources.
• Does not participate, directly or indirectly, in the spreading of rumors, which can be considered malicious or harmful to another’s integrity or character.

11. Observe and report the need to repair furniture, buildings and fixtures.

12. In case of fire or other internal disaster or community disaster, perform duties as assigned.

13. Report safety concerns, unsafe incidents, and associate injuries immediately to supervisor and completes the electronic "Incident Report".

14. At times may be required to drive a company vehicle for deliveries.

15. Know and apply:

• Material Safety Data and Hazardous Communications.
• Infection Control Policy/Procedures.
• Disaster/Safety Policy/Procedures.
• Know and apply Support Services Policy/Procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education and Experience Required: 

1. High school graduate or G.E.D. preferred.

2. Previous related experience preferred.

Work Shift:

1st Shift (United States of America)

Scheduled Weekly Hours:

37.5