Family Services Manager

Salary Range: 75000 to 80000 (Currency: USD) (Pay period: per-year-salary)

Essential Duties and Responsibilities

• Oversee and develop programming for families in the areas of parenting, education, child development, wellness, reduction of isolation, basic needs, case management services, and community building. 
• Oversees delivery of services and ensure alignment with CalAIM requirements.
• Supports the development and review of family care plans to ensure a coordinated whole-person approach for Medi-Cal members.
• Develops and refines operational workflows and processes to support effective family care resources, and implementation of program operations.
• Partners with Director to support program alignment and ensure compliance with contractual, quality, and promising practices standards.
• Recommends and implements goals and objectives, policies and procedures and ensures the resource center is staffed appropriately.
• Oversees daily program operations and logistics by setting expectations, communicating goals, and monitoring work to ensure quality, timeliness, and compliance with policies.
• Develops and implements program plans and resources, and provides training to ensure staff and partners understand their roles and responsibilities.
• Will support with managing the program budget (i.e. monitoring costs incurred), and ensure project spend-down (monthly) in collaboration with Supervisor and Finance.
• Collaborate across FRC Leadership to identify, develop, and implement processes and best practices that support the integration and coordination of service provision interdepartmentally for greater reach and impact.
• Oversee diaper monthly diaper bank distribution, and basic need supplies distribution.
• Work with Director to locate and facilitate securing consultants who contract with the resource center, to provide grant funded and required programming for families. 
• Assist with the development and rollout of new systems or programming as assigned. 
• Ensure data collection is accurate for reporting needs. Attend regular meetings to review data. 
• Hold quarterly Parent Advisory Meetings and facilitate parent leadership activities.

Minimum Qualifications

• Bachelor's degree in social work, counseling or, related field or 5 years equivalent experience.
• 2+ year’s experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency serving children and families.
• Strong child development and family systems knowledge.
• Experience facilitating support groups and developing educational workshops for adults. 
• Communication: Excellent verbal, written, and public speaking skills to lead training, engage with stakeholders, and communicate effectively with staff and the community.
• Experience serving families experiencing homelessness, involved with child welfare, navigating serious medical, developmental or behavioral challenges.
• Knowledge of principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Experience with the principles and practices of leadership techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Principles and practices of program management including planning, development, implementation, and evaluation.

Physical Requirements

• Ability to work on a computer and see details of objects at close range.  
• Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).  
• Finger dexterity and the ability to use all standard office equipment.  
• Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).