Design Researcher @ Front

Design Researcher

Posted on 5/18/2021

INACTIVE

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Atlassian

Data Analysis

Data Science

HTML/CSS

Marketing

UI/UX Design

Requirements

3+ years of experience with Product organizations conducting UX research
Experience with SaaS, B2B or other complex technical systems
Experience applying a diverse toolkit of research methodologies
Passion for complexity and translating intricate user needs into a delightful product
Proven track record of teaching other disciplines about the process and value of research
Experience working with Product Managers and Designers to define research needs
Advocacy for research insights and examples of insights that led to shipped product experiences

Responsibilities

Work with Product teams to shape the way our customers manage communication in Front
Identify research needs in partnership with the Product teams you support
Partner closely with designers and product managers to help them successfully execute their own research
Design and facilitate studies across important product areas, using methods such as ethnographic/field research, diary studies, surveys, user/usability testing, ideation workshops, and any other methods you find impactful
Analyze research insights and present findings and recommendations to key stakeholders
Effectively present and articulate your rationale to stakeholders and executives
Work with other research-related functions such as marketing, data science, and analytics to triangulate and contextualize user research findings
Collaborate with research teammates to contribute to our holistic view of the user experience

Front powers the heart of business: the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,500 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfronts Career-Launching Companies in 2021 and Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIns 2020 Top Startups, The New York Times The Next Wave of Unicorn Start-Ups, Fortunes Best Small Workplaces, and Glassdoors Best Places to Work.

As a Design Researcher joining the team in San Francisco, youll partner closely with Product Managers and Designers to define research needs based on the roadmap and identify opportunities for research to shape our strategy. You'll support your partners in running their own studies and spearhead in-depth projects as we develop a deeper understanding of our users and improve out product experience.

What you'll do:

Work with Product teams to shape the way our customers manage communication in Front
Identify research needs in partnership with the Product teams you support
Partner closely with designers and product managers to help them successfully execute their own research
Design and facilitate studies across important product areas, using methods such as ethnographic/field research, diary studies, surveys, user/usability testing, ideation workshops, and any other methods you find impactful
Analyze research insights and present findings and recommendations to key stakeholders
Effectively present and articulate your rationale to stakeholders and executives
Work with other research-related functions such as marketing, data science, and analytics to triangulate and contextualize user research findings
Collaborate with research teammates to contribute to our holistic view of the user experience

What we're looking for:

3+ years of experience with Product organizations conducting UX research
Experience with SaaS, B2B or other complex technical systems
Experience applying a diverse toolkit of research methodologies
Passion for complexity and translating intricate user needs into a delightful product
Proven track record of teaching other disciplines about the process and value of research
Experience working with Product Managers and Designers to define research needs
Advocacy for research insights and examples of insights that led to shipped product experiences

Frontprovidesequal employmentopportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

201-500 employees

Website

Shared inbox for teams

Company Overview

Front was started to actually make a difference in people's lives, and create a work environment where employees thrive. They combine the simplicity of email with the intelligence of a CRM, so clients can provide tailor-made service at scale.

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire
Healthcare - We take care of your premiums for medical, dental, and vision
Flexible PTO - Take time to recharge so you can bring your best self to work
401(K) - Invest in your future by saving for retirement
Parental leave - Paid time off for birthing and non-birthing parents alike
Volunteer time off - Take time to give back to our communities
Commuter benefits - Flexible options to make getting to work a little easier
Wellness benefits - We help you prioritize your physical and mental wellness

Company Core Values

Transparency
Collaboration
High Standards
Care
Low ego
Inclusion