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Design Researcher
Posted on 5/18/2021
San Francisco, CA, USA
Experience Level
Desired Skills
Data Analysis
Data Science
UI/UX Design
  • 3+ years of experience with Product organizations conducting UX research
  • Experience with SaaS, B2B or other complex technical systems
  • Experience applying a diverse toolkit of research methodologies
  • Passion for complexity and translating intricate user needs into a delightful product
  • Proven track record of teaching other disciplines about the process and value of research
  • Experience working with Product Managers and Designers to define research needs
  • Advocacy for research insights and examples of insights that led to shipped product experiences
  • Work with Product teams to shape the way our customers manage communication in Front
  • Identify research needs in partnership with the Product teams you support
  • Partner closely with designers and product managers to help them successfully execute their own research
  • Design and facilitate studies across important product areas, using methods such as ethnographic/field research, diary studies, surveys, user/usability testing, ideation workshops, and any other methods you find impactful
  • Analyze research insights and present findings and recommendations to key stakeholders
  • Effectively present and articulate your rationale to stakeholders and executives
  • Work with other research-related functions such as marketing, data science, and analytics to triangulate and contextualize user research findings
  • Collaborate with research teammates to contribute to our holistic view of the user experience

201-500 employees

Shared inbox for teams
Company Overview
Front was started to actually make a difference in people's lives, and create a work environment where employees thrive. They combine the simplicity of email with the intelligence of a CRM, so clients can provide tailor-made service at scale.
  • Competitive compensation - We offer compensation that matches the top talent we hire
  • Healthcare - We take care of your premiums for medical, dental, and vision
  • Flexible PTO - Take time to recharge so you can bring your best self to work
  • 401(K) - Invest in your future by saving for retirement
  • Parental leave - Paid time off for birthing and non-birthing parents alike
  • Volunteer time off - Take time to give back to our communities
  • Commuter benefits - Flexible options to make getting to work a little easier
  • Wellness benefits - We help you prioritize your physical and mental wellness
Company Core Values
  • Transparency
  • Collaboration
  • High Standards
  • Care
  • Low ego
  • Inclusion