Full-Time
Senior Voice Engineer
Procom
51-200 employees
Manufactures advanced antenna and DAS solutions
No salary listed
No H1B Sponsorship
Durham, NC, USA
In Person
 IT & Security (1) |
|---|
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- 5+ years professional level experience maintaining and troubleshooting Avaya Communication Manager (CM) and other related Avaya systems.
- Develops and maintains appropriate vendor and internal/external customer relationships.
- Provide 1st, and 2nd level technical support for integrated voice systems and networks.
- Maintains high level of expertise in current and emerging technologies.
- Create telecom documentation, defining equipment and circuit inventory.
- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Complies with all standard internal controls and processes.
- Delivers results in support of achieving the organization’s Service Level Agreements.
- Performs programming for Automatic Route Selection, Automatic Alternate Route, Route patterns.
- Adding Avaya 9650 hardphones, and One-X Communicator Softphones.
- Adding voice mail boxes in Avaya Modular Messaging system.
- Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
- Perform firmware upgrades to circuit packs.
- Must know about Time Division Multiplexing, Primary Rate Interface, and Session Initiation Protocol Trunking.
- Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
- Troubleshoot analog, modem, and fax lines.
- Hands-on knowledge with patch panels, cross connects, and punch down blocks.
- Circuit packs, and G650 power supply replacement.
- Program phones features such as call forward, EC500, abbreviated dialing, hunt groups, coverage paths, VDN, and Vectors.
- Update standard documentation templates.
- Meet with all levels within Information Technology Services and Lines of Business to present options and provide technical direction within established standards.
- Vendor Management.
- Experience managing dial numbering plans.
- Extensive experience with Avaya Automatic Call Distribution / Private Branch Exchange / Voice over Internet Protocol.
- DS-0, DS-1, and DS-3 circuits, CSUs, Modems, inband signaling, ISDN Primary Rate Interface, digital and analog trunking, and voice channel characteristics.
- Avaya Call-Center Administration.
- Avaya Border Controllers / Session Manager.
- Experience with VoIP systems.
- Experience with PC based tools and products, MS Office products suite preferred.
- Interpersonal, organizational, customer service, communications verbal skills.
- Certifications on Avaya, Avaya Certified Install Specialist (ACIS), and Avaya Certified Solution Specialist (ACSS)
Procom designs and manufactures advanced antennas, Distributed Antenna Systems (DAS), and signal combiners and filters for critical communications in public safety, aviation, telecom, IoT, transportation, and industrial sectors, with factories in Denmark and the UK. Its systems distribute radio signals to keep networks strong in large spaces or harsh environments, while combiners merge multiple signal paths and filters remove unwanted frequencies to ensure reliable transmission. It differentiates itself by focusing on mission-critical, high-reliability equipment tailored for professionals like police, firefighters, defense forces, airlines, and shipping, with Europe-based manufacturing that supports quality control and customization. Its goal is to provide dependable communication infrastructure that enables safe, efficient operations for critical services worldwide.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Frederikssund, Denmark
Founded
1980
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Simplify's Take
What believers are saying
- PMRExpo 2024 launched 450 MHz hybrid combiner for PMR/LTE.
- Wideband 380-470MHz combiners support TETRA, public safety.
- ATEX-certified antennas dominate hazardous industrial environments.
What critics are saying
- Ericsson Cobham acquisition displaces Procom in 50–70% police contracts within 12–24 months.
- Nokia AirScale undercuts Procom pricing by 20–30% in aviation bids next 6–12 months.
- Nanjing Amphenol replicas halve Procom margins in shipping sales within 6–12 months.
What makes Procom unique
- PRO-COM150-HDAR-4 fits 19” 3 HU trays for 6.25 kHz spacing.
- PRO-HDAR integrates TX combiner, RX multicoupler, duplex filter.
- PRO-MCU380 serves mobile law enforcement and fire brigades.
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Benefits
Remote Work Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%At this weeks' PMRExpo 2024, Amphenol Procom announced the introduction of their new Broadband and Compact Hybrid Combiner for the PMR/LTE 450 MHz range, designed to deliver exceptional RF reliability while offering unparalleled flexibility.
Procom have recently added two new combiner systems to its wide range of combining products.