Part-Time Ticket Seller Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as liaison between frontline window staff and full-time Ticket Operations staff
• Independently and accurately troubleshoot and resolve guest issues
• Responsible for ticket office opening and closing procedures
• Provide all guests a positive first impression by offering World-Class Plus Service
• Greet guests in a polite, professional, and friendly manner
• Courteous, helpful demeanor when answering phones
• Maintain composure when interacting with all guests
• Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.
• Facilitate ticket sales and distribution transactions
• Obtain and use general knowledge of Ticketmaster ticketing system
• Obtain general knowledge of ticket selling platform and mobile ticket platform
• Troubleshoot any ticketing matters
• Assist guests in selecting seating for events
• Accurately organize and distribute Will Call tickets to guests
• Willingness to assist with various Ticket Operations items and/or projects as necessary
• Perform other related duties as assigned

QUALIFICATIONS

• Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required
• Minimum of one year of guest service experience
• Comply with VSG company policy of background checks
• Maintain an energetic, pleasant, and neat professional appearance
• Must be polite, friendly and possess exceptional customer relations skills
• Punctual, dependable, and excellent work attendance required
• Able to work long hours, including days, nights, weekends, and holidays as needed
• Ability to relate with a diverse customer background
• Adaptable to work independently or in a team environment
• Ability to stand on feet for extended periods of time as well as walk long distances and up stairs
• Ability to multitask and work well under pressure
• Previous cash handling experience (up to $200) preferred
• Ability to work at various locations including but limited to: Amalie Arena, Yuengling Center, and Raymond James Stadium
• Ability to lift a maximum of 25 pounds