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Full-Time

Desktop Support Specialist

L1

Posted on 6/18/2024

Global Relay

Global Relay

1,001-5,000 employees

Cloud-based compliance solutions for finance

Data & Analytics
Government & Public Sector
Energy
AI & Machine Learning
Financial Services

Compensation Overview

$50k - $60kAnnually

+ Bonus + Commission

Entry, Junior

Vancouver, BC, Canada

Category
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
Communications
Requirements
  • Solid knowledge of desktops, operating systems, for troubleshooting purposes
  • 1-3 years’ experience building, troubleshooting, and deploying hardware devices (desktops, laptops, tablets, printers, and mobile devices)
  • 1-3 years of experience diagnosing, troubleshoot, and resolving hardware, software, network issues
  • Solid knowledge and some experience with scripting and automation for servers and desktops would be considered an asset
  • Relevant industry certifications are considered an asset: CompTIA A+, CompTIA Server+, Apple (ACSP, ACTC), MCTS/MCITP
  • Ability to learn quickly, demonstrating the ability to work independently in a fast-paced environment
  • Hands-on experience with SCCM /MDT
  • A keen interest in computer hardware and systems technology
  • Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
  • Comfortable working under pressure in a fast-paced environment
  • Excellent interpersonal and communication skills in both verbal and written English
  • Strong skills in keeping organized and taking initiative
  • Highly resourceful with good problem-solving abilities
  • Ambition to improve skill set and knowledge base
  • Ability to work in shifts which will include weekends
  • Knowledge of IP phone systems is considered an asset
Responsibilities
  • Troubleshooting and resolution of issue relating to operating systems (Windows 10, Mac, and Ubuntu) and software applications installed on devices
  • Investigation, diagnoses, troubleshooting HP- hardware, and A/V equipment’s for conference rooms
  • Deployment of images on Windows / MAC /Ubuntu workstations using deployment tools like SCCM or MDT / Landscape
  • Attention to details
  • Maintain proper assets tracking records
  • Ability to communicate effectively, both orally and in writing
  • Ability to follow run books and knowledge base
  • Ability to work independently on assigned tasks or in contribution to a team project
  • Ability to prioritize assigned workload and respond quickly to critical issues
  • Service request ticket creation, administration, and closure
  • Responsible for attending user’s issues related to their domain accounts and access permissions

At Global Relay, employees have the opportunity to work at the forefront of compliance technology for the financial sector, employing cutting-edge AI and ML technologies to innovate and secure data management solutions. The company's strong focus on integrated compliance solutions for highly regulated industries not only builds a robust technological ecosystem but also positions it as an industry leader in a pivotal and fast-evolving field. This makes Global Relay an excellent workplace for professionals looking to advance their careers in a technically progressive and critically essential domain.

Company Stage

N/A

Total Funding

N/A

Headquarters

Vancouver, Canada

Founded

1999

Growth & Insights
Headcount

6 month growth

3%

1 year growth

10%

2 year growth

53%